Mô tả công việc
The Role
- Be responsible for day‑to‑day client interaction and follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle, including but not limit to designing/obtaining of quotations, explaining insurance terms/conditions, making quotations comparison and giving recommendation to clients
- Provide the highest level of customer service to existing and new clients with local and international medical plan, maintaining profitable revenue to achieve renewal target
- Work closely with Team Leader to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to the client(s)
- Follow strictly the broking process as guided in the WTW Broking Manual (PFC online)
- Manage the preparation of bids and tenders
- Proactively participate in complex claim handling cases
- Promote the cross‑selling and/or up‑selling with every renewal client
- Other tasks assigned by the Company