Mô tả công việc
THE ROLE
- Processes and posts all charges and payments to Credit Card and City Ledger Accounts (e.g. Travel Agency and Corporate) daily. Ensures prompt and accurate billing for all accounts and timely collection follow‑up.
- Prepares and maintains filing records for all outstanding accounts as directed by supervisors or managers, ensuring that all sensitive information is properly safeguarded.
- Maintains credit histories, original approved written requests for credit and other records for regular hotel accounts.
- Prepares the daily Cheque Received Report (CRR) for all TT and cheques received; updates the daily credit card reconciliation to payment. Identifies and highlights any discrepancies immediately to supervisors / managers.
- Creates AR accounts based on the Daily Event list on a daily basis.
- Assists in reviewing the Guest Ledger High Balance Report daily and brings discrepancies to the attention of the Front Office Manager, updating the Credit Manager.
- Reviews with the Finance Manager / Director of Finance all accounts over 30 days and implements collection procedures for all such accounts in accordance with established corporate guidelines.
- Prepares month‑end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards.
- Identifies and resolves any discrepancies in billing payments and other potential problems.
- Ensures that all inquiries from guests or credit card companies are handled promptly (same day if possible, if not before the timeline given by the banks/credit card companies) and professionally.
- Answers guest and credit card inquiries concerning accounts, including the documentation and preparation of adjustments if necessary on a timely basis.
- Builds strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long‑lasting guest loyalty.
- Handles and reports any complaints and resolves service "glitches", keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
- Reports any issue or damages and breakdowns within working areas and the hotel to ensure defect‑free facilities and service amenities provided.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serving as a role model for inter‑departmental collaboration and support.
TALENT PROFILE
Qualification
- A Bachelor's degree in Business Management preferably specializing in Finance or Accounting Management.
- Chartered Financial Analyst certification is an advantage.
Work Experience
- Experience in a similar role at luxury hotels/resorts.
Technical Skills
- Competent computing skills (e.g. Microsoft Office).