Mô tả công việc
Job Purpose
The person holding the position is responsible for:
- Be the focal point for consulting, proposing and coordinating with related units on process optimization, forms, and operating methods.
- Support to improve design capacity for employees in the Process design and management department.
Key Accountabilities (1)
- Improve operating process:
- Be the focal document contact point for operating procedures.
- Deep understanding of the business of core products: credit processing, payment, trade finance, cards… to identify areas for improvement in processes, forms, and systems.
- Ability to proactively identify operational risks of existing processes, evaluate and make recommendations, process improvements to prevent and minimize the risk/damage.
- Advise and guide end users on how to use the newly improved processes, systems, and documents.
- Coordinate with other functional units to redesign processes and implement systems according to the approved design and timeline.
- Monitor, measure, and evaluate the implementation of technology and process improvement activities post go‑live.
- Periodically review and improve the operating procedures.
- Consult, advise the BOD on the organization and implementation of operational process improvements.
- Design and provide training programs and sessions to share knowledge, tools, and new trending technology to improve the design capability of team members.
Key Accountabilities (2)
- Risk management and compliance:
- Ensure process improvement and technology application comply with the bank and law's regulation.
Key Accountabilities (3)
- Perform other related tasks at the request of the BOM.
Key Relationships - Direct Manager
Head of Central of Operation Excellence.
Key Relationships - Direct Reports
N/A.
Key Relationships - Internal Stakeholders
Other units, divisions in TCB.
Key Relationships - External Stakeholders
As requested per tasks.
Success Profile - Qualification and Experiences
Qualifications: Graduate from university majoring in Finance/Banking, Economics, Business Administration, Technology.
- Have certificate in Lean Six Sigma, Agile/Waterfall Project Management in advance.
Experience:
- At least 15 years of experience in process design and project management.
- Experience in programs/projects to improve customer experience and operational efficiency.
- Knowledge of core banking products: credit, card services, payment, and trade finance…
- Knowledge of quality management models and process improvement methods.
Language: Fluent English (listening, speaking, reading, and writing).