Mô tả công việc
Job Description
- Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
- Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
- Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
- Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
- Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
- Innovate and embrace a culture of constant improvement.
- Review targeted customs entry declarations to ensure a high level of accuracy.
- Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
- Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
- Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
- Retain business and/ or develop new opportunities from customer.
- Supervise create and maintain customer Standard Operating Procedures (SOP).
- Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
- Mentor and train Customs Brokerage team members.
- Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
- Work with team members to ensure billing accuracy and timeliness.
- Supervise and assist with related accounting tasks.
- Ensure customer satisfaction and 100% service commitment.
- Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.
Qualifications
- College or above degree or equivalent qualifications.
- Certified customs brokerage agent is an advantage.
- Good PC skills such as MS Word, Excel, etc.
- Good English skills (listening, reading, writing, speaking), understand cargo - related documents in English.
- Foreign trade & customs knowledge-based, experience in customs clearance.
- Customer service skills and interpersonal skills are required.
- Willing to work overtime, as required.
- Able to work well in team, under high pressure and tight deadline.
- Good problem-solving skills.
- Good communication and time management skills.
- Be proactive, honest, integrity, mindful and eager to learn new things.
Additional Information
- Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
- Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health and Unemployment Insurance
- Mobile phone allowance, company car, Grab account
- Training and Personnel Development Program