Mô tả công việc
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 335 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you," is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Job Posting
Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Order Management.
Job Description
Main tasks:
- Ensure smooth and timely shipment process flow.
- Ensure all customers' requirements are followed as per the Standard Operations Process (SOP).
- Ensure accurate and timely data entry into our operating system.
- Monitor shipment reports to ensure total customer satisfaction.
Lead level responsibilities (support the Supervisor/Manager):
- Allocate workloads, monitor workboard to ensure internal KPI’s are met (e.g., timely data entry).
- Build and maintain strong relationships with customers.
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system.
- Monitor invoicing and other company reports where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team – mentor agents and ensure that a positive attitude is maintained within the team.
- Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g., using workboard, invoice processing, expo).
- Be continuously open and positive to implementing new system changes and enhancements with your team.
Qualifications
- Graduated student from University/College or equivalent combination of education and experience.
- Understanding of Ocean/Order Management shipment handling process is a plus.
- Pro‑active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Willing to put extra hours, as required.
- Well‑organized, innovative, self‑motivated.
- Able to work in the team, under high pressure and tight deadline.
Additional Information
Our working conditionsStreamlined structures, fast decision‑making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge‑based organization.
BehaviorsAdhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
PackageExpeditors offers excellent benefits:
- Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health and Unemployment Insurance
- Mobile phone allowance, company car, Grab account
- Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.
Yêu cầu kinh nghiệm
University/college graduate or equivalent; understanding of ocean/order management shipment handling preferred; strong organizational skills; computer proficiency in Excel, Word, PowerPoint; fluent English; ability to work under pressure and tight deadlines.