Mô tả công việc
About the Role
This role is to drive continuous improvement and support performance management in the Area CX across the assigned business area (Ocean, SCM, 4PL, LCL, Air, Landside or Customs). This includes anchoring and facilitating project prioritization and readiness in support of CX Leaders and their teams.
What We Offer
Maersk is the global leader in the industry. You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are a wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
- Responsible for the acceptance and application of global standards in local CX teams, including change management.
- Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda.
- Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams.
- Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.
- Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams.
- Identify current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area.
- Co‑create or facilitate TIP with quantifiable savings in cost or effort; or improvement to ‘Customer‑felt KPIs in Ocean or L&S Execution.
- Delivery of Projects/Initiatives impacting assigned business area.
- Local hand over of projects/changes to CX teams.
- Support CX teams with performance management tools.
- Process changes affecting the specific area.
- Process improvement.
- Process implementation.
- Global initiatives.
Critical Competencies
- Continuous improvement mind‑set and right sense of urgency capable to understand bigger picture of priorities and global constraints.
- Process improvement & Project Management skills.
- Excellent understanding of customer requirements and customer focus.
- Highly structured and analytical.
- Strong influencing skills.
- Result driven combined with the ability to achieve results through people.
- International experience, comfortable working in a matrix organization.
- Self‑starter and effective change agent.
Who Are We Looking For
- At least 05 years of experience in Supply Chain Management / Operation Management / Customer Experience/ Continuous Improvement/ Project Management or similar roles in the freight forwarding and logistics industries.
- Continuous improvement mind‑set and right sense of urgency capable to understand bigger picture of priorities and global constraints.
- Process improvement & Project Management skills.
- Excellent understanding of customer requirements and customer focus.
- Highly structured and analytical.
- Strong influencing skills.
- Result driven combined with the ability to achieve results through people.
- International experience, comfortable working in a matrix organization.
- Self‑starter and effective change agent.
- Language proficiency: Native Vietnamese, Professional English level.