Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
Assist the DOF in managing the daily duties and operations of the Finance Department. Ensuring that all team members comply with the set departmental procedures and policies.
Responsible for monitoring and verifying the hotel's overall accounting and financial reports, ensuring that all transactions are accurate and in compliance with the local government regulations; and accounting principles are strictly followed.
Provide the knowledge expertise in all areas of accounting to support, coach and mentor team members and department heads on any finance related matters.
Establish and maintain proper filings of reports to ensure that all sensitive information, balance sheet, accounting reports and journal entries are accurately recorded and safeguarded.
Establish and maintain strict compliance to all departmental policies, workplace safety and security procedures set by the hotel.
Review all ledgers, postings, payment transactions and guest balance reports on a daily basis. Compile and prepare monthly financial statements for higher management review.
Monitor and control cash flow statements of the property, anticipate any potential challenges. Identify and flag any financial activities that can serve as a potential threat to the higher management.
Assist the DOF in the preparation of annual budgets, monthly forecasts and operating performance report reviews.
Proactively contribute to the enhancement of the department's operation performance by initiating effective SOP suggestions, sourcing for potential profit and revenue opportunities for the hotel.
Assist the higher management in updating the Standard Operating Procedures in accordance with the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
Network and maintain good relations with external auditors and business vendors in efforts to enhance business continuity and opportunities.
Handle complaints and resolve service "glitches", keep a record of all feedback under the appropriate system. Ensure that the issues are resolved in a timely manner to guests' satisfaction.
Build strong relations with all guests, noting special attention to the hotel's VIPs and return guests to ensure long‑lasting guest loyalty.
Foster a positive working environment for all team members and check in regularly to ensure team members' satisfaction and maintain strong working relationships within the team. Give praise and encouragement for good performances.
Maintain strong working relationships with other departments to ensure effective communications for operational issues, serving as a role model for inter‑departmental collaboration and support.
Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
Monitor performance of team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
Mentor and guide individual team members' growth and identify short‑to‑long‑term goals to achieve and ensure high colleague engagement and welfare.
Report any issue or damages and breakdowns within working areas and the hotel to ensure defect‑free facilities and service amenities are provided.
