Mô tả công việc
Job Description
- Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
- Conduct quality control inspections of all areas of the hotel and share results with the team.
- Work with Engineering to maintain areas of the hotel to the highest standards.
- Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager.
- Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies.
- Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar.
Team Management
- Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.
- Identify and develop team members with potential.
- Conduct performance review with the team.
- Constantly monitor team members’ appearance, attitude and degree of professionalism.
- Develop, conduct, maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules keeping in mind anticipated business.
- Prepare monthly report for monthly attendance in preparation for payroll.
- Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.
- Manage organization and cleanliness of departmental areas by conducting daily walk through.
- Perform other duties assigned by the Management.
- Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.
Qualifications
- Additional certification(s) from a reputable Hospitality Management school will be an advantage.
- Minimum 2 years of Housekeeping experience with 2 years at a management level.
- Good reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- High degree of professionalism with sound human resources management and business acumen capabilities.
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Full-Time