Assistant Housekeeping Manager

Job summary

Responsibilities

• Supervise and train all housekeeping staff.
• Conduct regular inspections of all areas to ensure cleanliness, maintenance, and sanitation standards.
• Maintain discipline and morale among staff, correcting mistakes and recommending disciplinary action.
• Monitor staff performance and record comments in performance tracking sheets.
• Provide assistance to personnel and ensure duties are performed properly.
• Report problems or defects to the Linen Room or Engineering Department.
• Attend to complaints and requests, taking corrective action.
• Report loss or damage to hotel property and unusual incidents to the Executive Housekeeper.
• Train staff on proper use of cleaning solutions and machines.
• Ensure cleanliness and maintenance of cleaning tools and machines, recording defects.
• Monitor usage of cleaning supplies to avoid wastage.
• Ensure staff follows safety procedures and proper grooming.
• Record daily activities, complaints, unfinished assignments, and abnormal events.
• Submit monthly reports.
• Perform duties common to all supervisors and other related duties.
• Conduct weekly meetings with the Executive Housekeeper and supervisors.
• Schedule supervisor/team leader meetings.
• Post memos and announcements in the posting area.
• Prepare and approve weekly schedules.
• Implement and maintain controls and procedures for cleanliness and maintenance.
• Conduct daily walk‑around inspections of guest rooms, public areas, and support facilities.
• Review and maintain work order program, ensuring work orders are written, catalogued, and followed up.
• Build and maintain an employee relations program.
• Conduct daily morning meetings to greet staff and inspect uniform cleanliness.
• Develop and implement incentive programs for positive guest comments.
• Maintain a system to recognize birthdays.
• Manage on‑call status, time off, and special requests.
• Ensure personnel appraisal forms are completed and returned to HR.
• Complete coaching and counseling (warning letters) timely.
• Participate in periodic inventories and annual budgeting.
• Ensure assigned areas are cleaned daily and work closely with Front Office, Accounting, F&B, and Engineering.
• Inspect assigned areas and submit inspection reports.
• Ensure training programs are in use and employees are retrained as needed.
• Ensure SOPs are available, current, and in effect.
• Maintain key controls and control overtime.
• Review operating statements and critique overages and shortages.
• Audit schedules.
• Ensure associates are hygienically clean with complete uniforms.
• Review out‑of‑order rooms daily.
• Provide up‑to‑date job rooms daily.
• Respond immediately to all problems.
• Maintain lost and found logs.
• Maintain division goals for accident prevention, safety, and fire prevention.
• Work closely with Engineering for preventive maintenance.
• Be flexible to work third shift (23:00‑07:00) as scheduled.
• Supervise housekeeping staff to ensure smooth and efficient workflow.

Qualifications

• Bachelor’s degree, college diploma, or intermediate vocational certificate in Hospitality Management, Business Administration, or related field.
• 1–3 years of experience in a similar role at 4 or 5‑star international hotels/resorts.
• Deep knowledge of housekeeping operations, laundry procedures, chemical usage, and inspection standards.
• Proficiency in property management systems (Opera PMS/Cloud) and inventory management tools.
• Strong understanding of workplace safety, hygiene regulations, and chemical handling standards (MSDS).
• Leadership, mentoring, and team‑building skills.
• Excellent problem‑solving and decision‑making skills.
• Good command of English (verbal and written).
• High attention to detail and commitment to premium luxury standards.
• Outstanding organizational and multi‑tasking skills.
• Basic financial skills in cost control, budget monitoring, and inventory management.

Additional Information

• 100% salary and 100% service charge during probation.
• Full social, health, and unemployment insurance contributions from probation.
• 13th‑month salary and resort performance‑based bonus.
• Monthly Officer Check allowance at resort restaurants.
• Relocation, phone, and gasoline allowances.
• Housing allowance / free accommodation at Heartist House.
• Three complimentary meals per day at staff cafeteria.
• Special employee discounts on resort and Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: birthdays, year‑end party, football/volleyball clubs, etc.