Mô tả công việc
About FWD Group
FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit
www.fwd.com
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit
www.fwd.com.vn
Purpose
The position has the responsibility of driving sale team and achieving the sales target for the assigned bank branches.
Target Achievement
- Drive sales and achieve targets through the bank branches
Sales Support
- Support the RDOB in his sales effort, in terms of generating benefit illustrations etc
Relationship Management
- The Bank is the key customer of the Business Manager and he has to engage an open and trusting relationship with the Branch Managers/officers/staff
- Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, understanding their issues/ concerns about selling insurance (if any)
- Ensure that all service requirements are met for the sale team.
Process & System
- Responsible for defining related processes in discussion with various departments
- Documentation, compliance and audit
- Ensure adherence to various related service related matrices agreed with partners across product life cycle (policy issuance, customer service, claims, etc.).
Key Performance Indicators
Qualitative
- Achieving sales targets
- Activate & Penetrate branches for Insurance Sales
- Arranging training programs for bank staff/FWD sale staffs on products and selling skills
- Increasing productivity of bank branch
Quantitative
- Achievement of Monthly / Quarterly / Half yearly and Annual Sales Target
Qualifications / Experience
- Work Experience: at least 5 years in Insurance / Banking / Finance and at least 3 years of management experiences.
- Qualifications: Diploma, Graduates / MBAs of formal education is desirable.
Knowledge & Technical Skills
- Should have good computer skills (Word, Excel, PowerPoint, Outlook) Process and customer experience oriented, with ability to solve unfamiliar problems with a structured and analytic approach.
- Must have ability to pain, organize, and multitask
- Strong acumen for customer service, effective problem solving ability
- Ability to manage conflicts, reconcile differences
- Strong negotiation skill
- Ability to take decision effectively
- Result orientation
- Leadership skills
- Ability to conduct customer analytics to build good insights about customers and serve as basis for decision making.
- Ability to engage in strategic planning and help deliver the best customer experience to achieve FWD brand vision “to change the way customers feel about insurance”.
Yêu cầu kinh nghiệm
At least 5 years in insurance/banking/finance and 3 years management experience; diploma, graduates/MBAs preferred; strong computer skills (Word, Excel, PowerPoint, Outlook); leadership, negotiation, and problem‑solving abilities.