Mô tả công việc
Job Summary
Park Hyatt Saigon is seeking an Assistant Manager – Front Office to support efficient department operations, uphold brand standards, and deliver exceptional guest service.
Responsibilities
- Assist in running the department in line with Hyatt International’s Corporate Strategies and brand standards.
- Support the Guest Service Manager and Front Office/Assistant Front Office Manager in managing the guest service department as a profit center.
- Ensure all Front Office associates deliver the brand promise and provide exceptional guest service.
- Ensure associates provide excellent service to internal customers.
- Assist in greeting and checking‑in VIP and Long Stay guests.
- Keep associates informed of current promotions, policies and other important information.
- Assist in preparing and updating the Front Office Departmental Operations Manual.
- Update information on restaurants, hotel facilities and other miscellaneous items periodically.
- Submit all guest/associate incident reports.
- Report and record “Lost and Found” items.
- Implement consistent guest recognition programs and maintain a relevant guest history database.
- Handle all guest and internal customer complaints and inquiries courteously and efficiently, ensuring satisfactory resolution.
- Verify that guests receive the best possible service during check‑in and check‑out.
- Spend time in Front Office areas to ensure the area is managed well and the brand promise is delivered.
- Maintain positive guest and colleague interactions with good working relationships.
- Accurately maintain guest history records and pre‑register repeat guests.
- Assist the Front Office Management Team in maximizing associate productivity through multi‑skilling, multi‑tasking and flexible scheduling to meet financial goals and guest expectations.
- Focus on improving productivity levels and prudently managing utility/payroll costs within guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Assist in efficiently managing the department according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
- Perform other tasks as assigned.
Requirements
- Relevant degree or diploma in Hospitality or Tourism management.
- Work experience as Assistant Manager – Front Office or Guest Service Manager in a luxury or 5‑star hotel.
- Good problem‑solving, organisational and interpersonal skills.
- Local Vietnamese candidates fully eligible to work in Vietnam without a work permit.