Mô tả công việc
Job Description
OUR PURPOSE AND CULTURE
At New World Phu Quoc Resort, we create memorable experiences that connect our guests to the warmth of Vietnamese hospitality and the natural beauty of Phu Quoc Island. As part of Rosewood Hotel Group, we are committed to fostering a culture of excellence, collaboration, respect, and genuine care for our guests and associates.
We believe our people are our greatest asset and are dedicated to developing passionate hospitality professionals who contribute to our success and create meaningful experiences every day.
THE TEAM
The Food & Beverage team is responsible for delivering exceptional dining experiences that reflect the New World Hotels & Resorts brand. Through outstanding service, operational excellence, and teamwork, the department creates memorable moments while driving guest satisfaction and business performance.
The Assistant Outlet Manager reports to the Outlet Manager and works closely with Culinary, Stewarding, Engineering, Finance, and other operational departments to ensure the smooth operation of the outlet.
YOUR ROLE
As Assistant Outlet Manager, you will support the Outlet Manager in overseeing the daily operations of the assigned food and beverage outlet(s). You will help lead the team to deliver exceptional guest experiences, maintain brand standards, achieve financial goals, and ensure compliance with all operational, health, safety, and hygiene requirements.
You will play a key role in coaching associates, driving operational efficiency, and ensuring a seamless service experience for our guests.
HOW YOU'LL MAKE THE PLACE
Operational Excellence
- Assist in managing the day-to-day operations of the assigned outlet(s).
- Ensure service standards, operating procedures, and brand guidelines are consistently followed.
- Monitor outlet readiness and maintain cleanliness, organization, and presentation standards.
- Supervise service periods to ensure efficient operations and a positive guest experience.
- Support the implementation of departmental initiatives and improvement plans.
Guest Experience
- Create memorable dining experiences through attentive and personalized service.
- Handle guest feedback, complaints, and service recovery in a professional and timely manner.
- Build positive relationships with guests and encourage repeat patronage.
- Monitor guest satisfaction scores and support improvement actions where required.
Team Leadership & Development
- Lead shifts and provide guidance to associates during operations.
- Support recruitment, onboarding, training, and development of team members.
- Conduct on-the-job coaching to enhance service skills and product knowledge.
- Promote teamwork, engagement, and a positive working environment.
- Ensure associates comply with company policies and grooming standards.
Financial Performance
- Assist in achieving outlet revenue and profitability targets.
- Monitor labor productivity and operating expenses during assigned shifts.
- Support inventory management, stock control, and cost‑saving initiatives.
- Ensure accurate cash handling and POS procedures are followed.
- Assist in analyzing sales performance and identifying revenue opportunities.
Health, Safety & Compliance
- Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.
- Maintain a safe working environment for guests and associates.
- Support compliance with local regulations and company policies.
- Ensure equipment is properly maintained and operational issues are reported promptly.
Administrative Responsibilities
- Assist with scheduling, duty rosters, and manpower planning.
- Prepare operational reports and support departmental documentation requirements.
- Monitor attendance, leave records, and training participation.
- Participate in departmental meetings and communicate key information to the team.
COULD THIS BE YOU
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
- Additional Food & Beverage certifications are advantageous.
Experience
- Minimum 2‑3 years of supervisory experience in a restaurant, bar, or food and beverage operation within an international hotel or luxury resort.
- Previous experience as F&B Supervisor, Team Leader, or Assistant Outlet Manager preferred.
- Strong understanding of restaurant operations, guest service, and quality standards.
Skills & Competencies
- Strong leadership and interpersonal skills.
- Excellent guest service and communication abilities.
- Ability to lead teams in a fast‑paced environment.
- Good financial and operational understanding.
- Knowledge of HACCP and food safety standards.
- Proficiency in Microsoft Office and POS systems.
- Strong command of English; additional languages are an advantage.
Personal Attributes
- Passionate about hospitality and guest satisfaction.
- Positive, energetic, and service‑oriented.
- Well‑organized with excellent attention to detail.
- Professional, approachable, and adaptable.
- Committed to continuous improvement and team success.
OUR BENEFITS
At New World Phu Quoc Resort, we value our associates and offer:
- Attractive service charge and competitive compensation package.
- Comprehensive health and insurance coverage.
- Duty meals and associate accommodation (where applicable).
- Learning and development opportunities through Rosewood Hotel Group.
- Career growth and internal promotion opportunities.
- Associate recognition and engagement programs.
- Special hotel and dining privileges within the group.
OUR BENEFITS
At New World Phu Quoc Resort, we value our associates and offer:
- Attractive service charge and competitive compensation package.
- Comprehensive health and insurance coverage.
- Duty meals and associate accommodation (where applicable).
- Learning and development opportunities through Rosewood Hotel Group.
- Career growth and internal promotion opportunities.
- Associate recognition and engagement programs.
- Special hotel and dining privileges within the group.
Yêu cầu kinh nghiệm
Diploma or Bachelor's in Hospitality Management or related; 2-3 years supervisory F&B experience in international hotel; HACCP knowledge; Microsoft Office and POS proficiency; strong English; leadership and guest service skills.