Mô tả công việc
How You'll Make an Impact
You will own the day‑to‑day relationship with our bank partners across two co‑lending tracks. You are the primary point of contact — keeping partners aligned, projects on track, and escalations resolved — and the bridge that translates partner needs into work our product, technology, and risk teams can deliver.
What You'll Do
- Day‑to‑day relationship management for the bank partners — the primary contact for stakeholder communication, escalation handling, and governance touchpoints.
- Project milestone tracking, partner alignment, and issue resolution across both co‑lending tracks.
- Translating partner requirements into clear internal business requirements documents and product specifications.
- Portfolio reviews, commercial reporting, and governance‑meeting materials.
- Cross‑functional alignment across the product, technology, and risk teams and the partner institutions.
- Building and maintaining reusable AI‑assisted workflows for the recurring documentation, preparation, and reporting in the role.
What We're Looking For
- A track record in partner‑ or client‑facing roles within banking or fintech, with genuine relationship‑building and partner empathy.
- Daily use of two or more AI tools (Claude, ChatGPT, Copilot, or equivalent), with concrete examples of the productivity gains. Candidates without hands‑on AI experience will not pass screening.
- Strong financial‑institution stakeholder management: trust‑building, expectation‑setting, and partner‑ready communication at every level.
- Project coordination and milestone discipline; comfortable managing several priorities at a fast pace.
- Ability to translate between partner needs and internal product, technology, and risk teams.
- Fluent in written and spoken Vietnamese and English.
Nice to have
- Credit, lending, card, or digitalization product experience.
- Familiarity with Agile ways of working and Jira.
- Experience preparing commercial reporting or profit‑and‑loss reviews.
AI Fusion expectations (mandatory)
This is an AI Fusion Level 2 (Builder) role under Project Rebirth, Trusting Social’s company‑wide shift to human–AI fusion. The successful candidate will:
- Use AI tools every day for partner communication, meeting notes, requirement drafting, and reporting.
- Design reusable prompt and workflow templates for recurring tasks, rather than using AI one‑off.
- Verify every AI‑generated output against source material before it is shared externally.
What We Offer
- Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
- Be part of a winning team with exponential growth regionally, experience recruiting world‑class talents
- Competitive compensation package, including 13th‑month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- Onsite lunch with multiple options, including vegetarian
- Grab for work allowance and fully equipped workstations
- Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
- Unlimited free coffee, tea, snacks, and fruit to keep you energized
- An opportunity to make a social impact by helping to democratize credit access in emerging markets