Mô tả công việc
Job Summary
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations. We are looking for a ServiceNow Business Analyst to work closely with business stakeholders, process consultants, and technical teams to gather requirements, analyze business needs, and support the delivery of ServiceNow solutions.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements.
- Facilitate workshops, requirement gathering sessions, and business discussions.
- Translate business needs into user stories, functional specifications, and process documentation.
- Work with ServiceNow Architects, Developers, and Project Managers to design appropriate solutions.
- Analyze existing business processes and identify opportunities for automation and optimization using ServiceNow.
- Perform gap analysis between current processes and target‑state solutions.
- Support solution testing activities, including SIT, UAT, and defect management.
- Ensure delivered solutions meet business requirements and acceptance criteria.
- Assist in change management, end‑user training, and user adoption activities.
- Maintain project documentation and ensure traceability of requirements throughout the project lifecycle.
- Stay updated on ServiceNow platform capabilities and best practices.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related disciplines.
- 5+ years of Business Analyst experience in software implementation or digital transformation projects.
- Experience gathering and documenting business requirements, user stories, workflows, and process maps.
- Good understanding of Agile and/or Waterfall delivery methodologies.
- Strong analytical, problem‑solving, and stakeholder management skills.
- Excellent communication and presentation skills.
- Experience working directly with clients and cross‑functional teams.
- Good command of English communication.
Preferred Qualifications
- Exposure to the ServiceNow platform or ServiceNow projects.
- Knowledge of ITSM, ITIL processes, CMDB, Asset Management, HRSD, CSM, or related ServiceNow modules.
- ServiceNow certifications such as CSA, CIS, BPC, ITIL Foundation.
- Experience in banking, insurance, healthcare, or enterprise IT environments.
Employee Benefits and Perks
- Attractive and competitive salary package.
- Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law.
- 13th‑month salary (guaranteed).
- Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
- Premium Healthcare Insurance (1+1) for employees and dependents.
- Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being.
- Access to the Well‑being Hub covering health, mental wellness, and financial planning.
- Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams.
- DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition.
- Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation.
- Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.).
- Annual team activities and company events.
- A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth.