About Everfit

Everfit is one of the fastest growing fitness coaching platforms in the world. We power more than 300,000 coaches across the globe with an all-in-one AI‑powered platform to run and grow their businesses. In 5 years, we have become one of the leaders of the health and wellness B2B SaaS category in the US and around the world!

We are at an inflection point. We are focusing our efforts to capture more of the $5.1 trillion health and fitness market by going direct to consumers. Our vision is to become the operating system for personal health, where anyone can plug in a coach, or multiple coaches, to reach their wellness goals faster, optimize their human potential, and extend their longevity.

Our team spans from San Francisco to Vietnam, with senior leaders who have built and scaled products at Netflix, Apple, Meta, Nike, Hulu, Uber, Amazon, Hypebeast, and Quibi. We are building the next unicorn to come out of Vietnam, and we are looking for a confident leader who can help us get there.

Position Overview

We are looking for a Business Operations Associate to own the operational and data backbone of a core Everfit product area, keeping the team informed with the right metrics, clear requirements, and lightweight tooling.

This role sits at the intersection of operations, product, data, and AI. You will define and track the metrics that describe product and business health (sales, conversion funnels, user onboarding, AI feature quality), turn messy operational questions into clear analysis and requirements, and build lightweight tooling and reporting that lets the team move faster. You will work closely with Product Managers, Backend and Frontend Engineers, QA, Business Analysts, and the AI Engineering team, and you will present findings directly to leadership in the US and UK.

This is a hands‑on role for someone who is comfortable reading event data, writing a tracking spec an engineer can implement without follow‑up questions, evaluating AI feature output against clear criteria, applying AI tools to their own work every day, and sending a weekly report that stakeholders actually read.

Your impact

Business metrics and funnel analysis

Own the definition, validation, and ongoing tracking of core business and product metrics: sales and conversion, user journey funnels and drop‑off, onboarding and activation, and feature usage.
Investigate drop‑off points and anomalies, form hypotheses, and propose fixes with a clear way to measure impact.
Support A/B test readouts with neutral, decision‑ready framing for product and leadership.

Tracking and data integrity

Write tracking specs (events, properties, naming) for new features and maintain the event inventory and naming standards.
Validate that implemented events match the spec; flag gaps, duplicates, and broken funnels before they reach reporting.
Act as the bridge between business questions and the data team: translate "why did sales drop last week" into concrete queries, cohorts, and dashboards.

Stakeholder reporting

Produce recurring weekly and ad‑hoc reports for assigned product areas (sales digest, funnel digest, feature usage, AI feature quality) for US/UK leadership and the VN product team.
Summarize insights, risks, and recommended actions in a format that is scannable and consistent week over week.

AI feature quality and AI application

Define and maintain evaluation rubrics and acceptance criteria for AI‑powered features and AI‑generated outputs (recommendations, generated content, classification, and similar).
Run and coordinate evaluation workflows with the AI Engineering team; review prompt and logic changes from a business‑quality perspective.
Identify systematic quality issues and turn them into clear, prioritized improvement requests.

Requirements and cross‑functional execution

Translate business needs into execution‑ready requirements and Jira tickets for Product, Backend, Frontend, and AI teams, including edge cases and success metrics.
Keep initiatives moving: track timelines and dependencies, unblock decisions, and keep US and VN teams aligned across time zones.
Maintain clear documentation of metric definitions, tracking specs, and operational logic in Confluence or shared systems.

Internal tooling and automation

Build and maintain lightweight internal tools that remove manual work: dashboards, browser‑based QC tools, scripts, and no‑code automations (e.g. Slack‑to‑Jira workflows).
Apply AI tools (Claude, ChatGPT, Gemini, and similar) across daily work: analysis, documentation, prompt design, and building small tools, and help the team adopt effective AI workflows.

Who you are

2 to 4 years of experience in business operations, product operations, business analysis, or data analysis, ideally at a SaaS or consumer tech company.
Strong analytical skills: you can read funnel and event data, spot what is off, and explain why in plain language. Comfortable with Google Sheets at an advanced level (lookups, pivots, data cleaning) and with at least one product analytics tool (Amplitude, Mixpanel, or similar).
Ability to write clear, structured requirements and specs that engineers can implement without back‑and‑forth. Experience working in Jira and Confluence or equivalent.
Experience owning recurring stakeholder reporting and presenting findings to senior or cross‑time‑zone audiences.
Excellent written and verbal communication in English; most reporting and stakeholder communication is in English.
Proactive and resourceful: you take ownership of ambiguous problems, break them down, and follow through to a usable outcome.
Strong ability to use and apply AI tools in daily work (analysis, writing, prompting, light automation) and curiosity about how AI features behave in production.

Nice to have

Experience with event tracking design (naming conventions, event and property definitions) and validating tracking implementations.
Experience evaluating or QA‑ing AI‑generated output against rubrics, or working on prompt and feature logic with an AI team.
Basic SQL, or basic JavaScript or Python, or hands‑on experience with no‑code automation tools (Make, Pipedream, Apps Script, Zapier). Enough to build small tools, not a developer role.
Experience with marketplace, recommendation, or AI‑powered products.
Interest or experience in the health, fitness, or coaching industry is a plus.

Why Join Everfit?

Be part of an AI‑first company redefining fitness and wellness.
Help build the future of personalized wellness with AI agents and a groundbreaking B2C marketplace for training and coaching.
Be rewarded with a competitive compensation package.
Work alongside world‑class talent from companies like Apple, Meta, Uber, Patreon, and Nike, united by a shared passion for impact and excellence.
Work with a high‑performing organization in Vietnam, driving innovation that scales across the US, UK, and beyond.
Collaborate globally with founders and leaders who believe in clarity, ownership, and joyful progress at work.
Work in a collaborative and fast‑paced environment with a team that values dedication, creativity, and joy.
Opportunity to shape the future of a high‑growth global startup.

Our Perks and Benefits

Compensation & Benefits

Competitive salary with 13th‑month pay and performance bonus.
Paid leave — vacation, sick leave, and maternity leave.
Full social insurance coverage and premium healthcare benefits.

Build Your Career with Impact

Be part of a mission‑driven company that’s transforming human potential.
Empower more than 300,000 coaches across the globe — including Olympic athletes, military trainers, rehab specialists, and celebrity coaches.
Make a global impact while building a meaningful, purpose‑driven career.
Continuous training and mentoring.
1–2 performance reviews annually.

Work Environment

English‑speaking, international environment promoting open communication and collaboration.
Work alongside world‑class talent from companies like Netflix, Apple, Meta, Nike, Hulu, Uber, Amazon, Hypebeast, and Quibi, united by a shared passion for impact and excellence.
International team for global career growth.
Laptop and work equipment provided.
Beautiful working environment near Danang's city center (Dragon Bridge) and Hanoi office.

Health & Wellness

PVI health insurance program and annual health check‑ups.
Active sports clubs (football, badminton, pickleball) and company retreats.
A modern pantry designed for relaxation and social connection.
Monthly wellness and learning workshops to recharge and grow.

Everfit.io

is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Business Operations Associate (Marketplace)

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