Change Management Manager (CMO)

ACG_3926_JOB

1. Management Responsibilities

• Define the department’s overall direction, objectives, and working culture.
• Develop and implement departmental work plans in alignment with organizational priorities.
• Lead, manage, and develop the team to ensure effective execution and capability enhancement.
• Evaluate employee performance and overall work effectiveness.
• Provide recommendations regarding staffing, recognition, rewards, and other people‑related matters within the department.

2. Change Management Responsibilities

Change Planning

• Provide overall direction for change management activities in alignment with the Bank’s strategic objectives and develop short‑to‑medium‑term plans covering a 1–3 year horizon.
• Review and approve the scope, level, and key focus areas of change management programs.
• Determine intervention priorities and establish overall implementation principles for change initiatives.

Change Management Planning & Coordination

• Lead the development and proposal of enterprise‑wide change management directions, principles, and approaches.
• Oversee the preparation and submission of the overall change management plan, including scope, priorities, key concepts, and implementation methods.
• Act as the key coordination point between the Change Management Office and SMO, PMO, CoE, and other relevant units.
• Recommend resource allocation, budgets, and priority levels for individual change programs in accordance with the approval process.
• Provide strategic advice to and report to the Executive Management Board on the overall effectiveness of change management activities.

Implementation Management

• Review and approve detailed change management content and activities to ensure consistency with the overall approved plan and direction.

Monitoring & Evaluation

• Assess the overall effectiveness of transformation initiatives based on actual data and implementation results.
• Report to the Executive Management Board and provide recommendations for periodic adjustments to change management plans.

Driving Innovation & Building a Transformation Culture

• Establish operating mechanisms for a core network of transformation champions.
• Develop frameworks and programs to promote a transformation culture and new ways of working across the organization.
• Develop concepts and key messages for innovation, initiative, and idea‑generation programs in line with the Bank’s overall direction at each stage.
• Perform other duties as assigned by the Head of Strategy Division.

Requirements

• Bachelor’s degree in Banking & Finance, Economics, Human Resources, Communications, Business Administration, or a related field.
• Strong knowledge of strategy, management models, change management methodologies, organizational culture, and change intervention solutions such as communications, training, and policy initiatives.
• At least 6 years of experience in the Banking and Financial Services sector, with professional exposure to strategy, communications, training, human resources, or project management.
• At least 3 years of experience in a managerial position at Department Head level or above.
• Strong communication and stakeholder engagement skills.
• Excellent presentation and inspirational communication capabilities.
• Strong long‑term planning and strategic thinking skills.
• Proven leadership and management capabilities.