Mô tả công việc
At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.
What you'll do
- Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance
- Handle customer requests and issues with a strong focus on service quality and user experience
- Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work
- Collaborate with internal teams to resolve customer cases and operational issues
- Maintain a professional and customer‑centric approach in all interactions
- Be ready to work night shifts as part of a rotating schedule
What you'll bring
- At least 6 months of experience in a customer support role
- Strong written communication skills with attention to clarity and tone
- Language proficiency: Russian and Ukrainian or Belarusian — fluent
- Customer‑oriented mindset with a high level of empathy and stress resilience
- Responsibility, accuracy, and the ability to stay focused in a dynamic environment
- Confident basic computer skills and the ability to quickly adapt to new systems
- A personal laptop with at least 16 GB of RAM, which you'll use for your work