Mô tả công việc
Job Summary
Novotel Phu Quoc Resort is seeking a dedicated Operations Manager to oversee daily operations, team management, and maintenance of hotel facilities.
Responsibilities
- Conduct daily briefings and ensure all team members receive pertinent information.
- Supervise and manage daily activities of the department.
- Ensure team members are properly trained and equipped for their duties.
- Educate team on current safety issues and compliance with local laws.
- Coordinate with Design, Construction, engineers, and architects on renovations and projects.
- Supervise maintenance and repair of interior and exterior of buildings, rooms, and contents.
- Execute and achieve the hotel’s preventive maintenance program.
- Establish procedures for security and inventory replenishment.
- Monitor budget and control expenses.
- Participate in annual departmental operating budget preparation.
- Plan future staffing needs and recruit new team members.
- Conduct performance reviews and maintain staff training programs.
- Prepare weekly staff schedules and payroll/gratuity reports.
- Conduct monthly departmental meetings.
- Be conversant with fire & life safety/emergency procedures.
- Comply with hotel and department policies.
- Attend briefings, meetings, and trainings as assigned.
- Report for duty on time in clean uniform.
- Maintain high standards of personal appearance and hygiene.
- Perform other reasonable duties assigned by management.
Qualifications
- Bachelor’s degree in Engineering or equivalent.
- Minimum 2 years of relevant experience in a similar capacity.
- Excellent reading, writing, and oral proficiency in English.
- Ability to speak other languages and basic understanding of local languages is an advantage.
- Good working knowledge of MS Excel, Word, and PowerPoint.
- High degree of professionalism with sound HR management and business acumen.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Results and service oriented with attention to detail.
- Ability to multi‑task and work well under stress.
- Team player and builder.
- Motivator and self‑starter.
- Well‑presented and professionally groomed.
Benefits
- 100% salary and 100% service charge during probation.
- Full Social, Health, and Unemployment Insurance contributions from probation.
- 13th‑month salary and resort performance‑based bonus.
- Monthly Officer Check allowance at resort restaurants.
- Relocation, phone, and gasoline allowances.
- Housing allowance / free accommodation at Heartist House.
- Three complimentary meals per day at staff cafeteria.
- Special employee discounts on resort and Accor hotels worldwide.
- Professional training programs from AccorHotels Academy.
- International, professional, and dynamic working environment.
- Engaging team activities: birthdays, year‑end party, football/volleyball clubs, etc.