Chief Security (National Under Local Contract) - Pullman Phu Quoc Beach Resort

Company Description:

Job Description:

Primary Responsibilities

Security Operation

• Disseminate all information by the Management to team members.
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively.
• Conduct all criminal investigations, put up accompanying investigation papers and report cases which occur within the Hotel.
• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; keep track of movements of staff who are classified as suspects under investigations.
• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness.
• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused.
• Conduct routine day‑to‑day checks of the following items to ensure that they are properly maintained, issued and accounted for:
  • Pocket books;
  • Security Desk Occurrence Book;
  • Gate Passes and Security Passes;
  • Keys and Key Registers;
  • Post allocation for hotel and External Security.
• Cultivate informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.
• Record all activities involving the Department in the Daily Security Report.
• Provide security coverage for VIP guests.
• Update Director of Security constantly on all matters of security interest affecting the Hotel and the Department.
• Always be on‑call, including off‑duty hours, for any emergency that may arise.

Team Management

• Conduct performance review with the team.
• Identify and develop team members with potential.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Conduct detailed induction programs for new employees.
• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures.
• Comply with hotel and department policies and procedures at all times.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Main Complexity/Critical Issues in the Job

Qualifications:

Knowledge and Experience

• Diploma education.
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
• Minimum 2 years of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• No criminal record.

Competencies

• Strong leadership, interpersonal and training skills.
• Good communication skills.
• Honest with a high level of integrity.
• Ability to remain calm and react fast to situations.
• Results and service oriented with an eye for details.
• Ability to multi‑task, work well in stressful & high‑pressure situations.
• A team player & builder.
• Well‑presented and professionally groomed at all times.