Chief Security

Job summary / overview

Responsibilities / duties / key tasks

• Monitor the entire security activities of the hotel.
• Consult, advise and coordinate to build security systems.
• Recruit and professionally train employees.
• Manage and supervise the activities of the security department according to the process.
• Coordinate the relevant departments in the operating process.
• Contact nearby or local authorities for coordination when needed.
• Combine all departments in fire prevention and evacuation of guests and staff in hotel incidents.
• Coordinate with the fire prevention police to prepare internal training courses in the hotel.
• Directly solve security incidents in the hotel and report to the superior promptly.
• Maintain and ensure the system of security equipment always works well.
• Property management and property use under the Security and Hotel Division.
• Manage the workflow, adjust as needed, ensure the security for the hotel.
• Monitor and speed up jobs related to delivering letters and messages, ensuring the service to all guests, parts of the hotel.
• Responsible for the assignment of customer service requests and weekly work schedules for employees.
• Control important events or issues in the course of work.
• Control the activities of vehicles in and out of the hotel.
• Supervising and checking the guest service work of staff.
• Ensuring the work area is always orderly, the equipment to serve customers must be in good working condition and ready.
• Report on incidents of security and order in the hotel area.
• Interview, select and recruit Security guard/supervisor.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the job tasks.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Maintain complete knowledge of all hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.
• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed.
• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy.
• Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

Requirements / qualifications / skills

• Diploma education or similar educational qualification.
• Clean criminal record.
• Minimum 2 years of experience in a supervisory position in the hotel or related field.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel & Word.
• Strong leadership, interpersonal and training skills.
• Strong health and agile manner.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Benefits / compensation / perks

• 100% salary and 100% service charge during the probation period.
• Full Social, Health, and Unemployment Insurance contributions right from the probation period.
• 13th-month salary & Resort's performance-based bonus.
• Monthly Officer Check (OC) allowance at the Resort’s restaurants.
• Relocation Allowance.
• Monthly Phone Allowance.
• Monthly Gasoline Allowance.
• Housing Allowance / Free accommodation at Heartist House.
• 03 complimentary meals per day at the staff cafeteria.
• Special employee discounts on services at Novotel Phu Quoc Resort and all Accor hotels worldwide.
• Professional training programs from AccorHotels Academy.
• International, professional, and dynamic working environment.
• Engaging team activities: Birthdays, Year-End Party, Football/Volleyball clubs, etc.