Mô tả công việc
Job Purpose
The Chief Technology Officer (CTO) for Chubb Life Vietnam is a pivotal technology leadership role responsible for shaping the market’s technology agenda and enabling the next phase of digital, operational, and customer transformation. This is an opportunity to lead a high-impact technology organization, modernize critical platforms, strengthen engineering capability, and translate regional and global technology priorities into measurable business value for Vietnam.
Role & Responsibilities
- Lead platform engineering and IT operations to deliver scalable, resilient technology solutions that enable growth, transformation, and customer trust in Vietnam.
- Define and evolve technology vision, target architecture, and roadmap across digital channels, distribution, customer servicing, core systems, and integration.
- Build and lead a high-performing engineering organization, setting a high talent bar and developing leaders across engineering, QA, product management, and business analysis.
- Establish modern engineering practices, including Agile, DevOps, automation, observability, CI/CD, testing discipline, and appropriate use of AI in the software development lifecycle.
- Provide hands‑on technical leadership through architecture decisions, design reviews, and practical problem‑solving on complex delivery and platform challenges.
- Improve reliability, performance, incident response, and operational efficiency across critical platforms while balancing innovation, stability, risk, and compliance.
- Partner across local, regional, and global teams to align Vietnam priorities with Chubb Life technology direction and global platform strategy.
- Drive meaningful change by simplifying processes, modernizing platforms, improving speed‑to‑market, and strengthening customer and distributor experience.
Qualifications
- 10+ years’ experience in the engineering of platform solutions and managing related initiatives in complex, multi‑geography/business‑line environments.
- At least 5 years in senior technology leadership (e.g., Head of Engineering, CTO, CIO, or equivalent), preferably with experience in a regulated industry.
- Strong technical foundation with recent hands‑on software development and the ability to engage deeply with engineers on architecture and implementation decisions.
- Hands‑on experience deploying and operating applications on cloud platforms (AWS, Azure, or GCP), including monitoring, scaling, and incident response.
- Practical experience with containerization and orchestration, and strong familiarity with Linux server fundamentals.
- Proven experience across a wide range of technologies (operating systems, programming languages, cloud platforms, databases, integrations), and tooling, including the use of AI in the software development lifecycle.
- Experience in Insurance or Financial Services is strongly preferred.
- Tertiary qualifications in Engineering, Computer Science, or Business/Finance; equivalent skills and experience will also be considered for strong candidates.
- Demonstrated intellectual curiosity and learning agility, with a track record of quickly mastering new technologies and domains.
- Candidates will be asked to present a technical portfolio and walk through systems design and trade‑off decisions as part of the selection process.
Role Competencies
- Technical Acumen: Deep technology foundation in modern software engineering and platforms. Able to positively guide technical discussions, solution and architecture design, and operations decisions.
- Strategic Focus: Brings a long‑term perspective to shape technology strategy, architecture, and platform evolution to support current and future business models.
- Business Acumen: Applies technical expertise and domain knowledge to real business problems, balancing growth, efficiency, customer experience, and risk.
- Ownership: Takes full accountability for technology outcomes, including engineering quality, platform reliability, security posture, delivery timelines, and business impact.
- Influence: Operates effectively across local, regional, and global structures, using data, clear narratives, technical credibility, and relationship‑building to align executives, peers, and teams.
- Change Leadership: Creates energy and alignment around transformation priorities, actively removes barriers, engages teams through ambiguity, and delivers practical, measurable change.
- Execution: Drives disciplined execution of complex, cross‑functional technology programs, from concept through deployment and operations.
- Inclusive Team Leadership: Fosters high collaboration within the technology organization and across Chubb, acting as “One Chubb.”
- Leadership: Sets an ethical example and is a role model for Chubb values, even under pressure and ambiguity.