Mô tả công việc
1. Strategic Execution (25%)
- Translate Company Vision & Mission into Action:
- Break down AVP, AMD directives into regional goals by week/month: APE, active advisor count, new recruits.
- Cascade these goals to Managers via monthly business planning meetings.
- Lead Quarterly Territory Reviews:
- Organize and chair Territory Business Review (TBR) meetings with 7 Managers.
- Present each Manager’s actual vs. target performance (APE, Activation, EHC, Dropout).
- Use Smart Agency dashboards to pinpoint weak zones and deploy correction plans.
- Drive Campaign Implementation:
- Assign Champion Hubb/AVP campaigns to specific Managers with timelines and KPIs.
- Monitor local campaign execution (e.g. AVP presentation, brand videos, agent storytelling).
- Ensure that client experience and branding activities are embedded in team meetings.
- Frontline Business Quality Control:
- Ensure all sales activities conducted by the team comply with internal quality standards and regulatory requirements.
- Coordinate with compliance, underwriting, and operations teams to resolve quality-related issues quickly and effectively.
- Support initiatives that enhance the sales quality (K2/P13).
2. Manager Development: (25%)
- Manager Recruitment:
- Build relationship, setting appointment to attract candidate for manager.
- Identify and recruit new manager through direct referrals, recruitment sessions, and collaboration with existing team members.
- Capability Reviews & IDPs:
- Hold monthly 1-on-1 capability review sessions with each Manager.
- Identify low-performing Managers and design 90-day Improvement Plans (e.g. recruitment turnaround, team rebuilding).
- Onboarding New Managers:
- Lead induction sessions for newly promoted Managers (structure, KPIs, onboarding checklist).
- Assign senior Manager “buddies” to mentor new leaders in their first 2 months.
- Facilitate Learning Forums:
- Chair monthly “Best Practice Exchange” or “Sales Playbook Clinics” with all Managers.
- Invite top ALs to share proven practices in coaching, recruitment interviews, or closing techniques.
3. Business Oversight (25%)
- Field Operations Monitoring:
- Conduct 2 field visits/month to review team meetings, observe agent coaching sessions.
- Audit AL team structure: % activation, onboarding hygiene, lead utilization, tool adoption.
- Recruitment & Manpower:
- Ensure recruitment plan yields 3 new ALs/Manager/month; review weekly recruitment funnel.
- Monitor onboarding ratio (Target: 30 active agents per Manager) and highlight red-flag zones.
- Handle Escalations:
- Support Managers in resolving difficult cases: agent disputes, code terminations, or compliance issues.
- Liaise with AVP, AMD, DS, ICD, or HR on cross-functional blockers or structural decisions.
4. Cultural Engagement & Leadership (25%)
- Promote AVP Spirit:
- Integrate AVP themes into every team communication: freedom, ethics, professionalism.
- Reinforce messaging through storytelling, agent spotlight videos, and success case sharing.
- Plan Regional Engagement Activities:
- Run quarterly “Recognition Days” for top advisors/ALs (based on APE or Recruitment).
- Launch seasonal office contests (e.g., “Freedom Growth Sprint” or “Recruit Like a Leader”).
- Be a Visible Leader:
- Post weekly updates or shoutouts on internal groups (Zalo, Workplace, Email).
- Show presence at onboarding, events, and field visits to lead by example and build trust.
Qualifications
- Bachelor's degree
- In-depth knowledge and understanding of life insurance business and operations in Vietnam.
- At least 5 years experiences at management level.
- Strong knowledge of sales operations model, activities management, agency recruitment.
- Good at analytical and problem-solving skills, with the ability to assess complex issues and develop effective mitigation strategies.
- Strong leadership and managerial skills, with the ability to influence and drive change across the function.
- Great stakeholder management, with proven ability to work collaboratively and build relationships with internal and external stakeholders.
- Ability to effectively translate compliance-related information and requirements to all levels of the organization.