Mô tả công việc
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort The Nam Hai, awarded Two Michelin Keys and recognized as a Forbes Five‑Star resort for eight consecutive years, is an idyllic beachfront retreat on Vietnam's culturally rich central coast. Set across 35 hectares of lush tropical gardens with more than 4,500 coconut palms and a pristine one‑kilometre stretch of Ha My Beach, the resort offers effortless access to three UNESCO World Heritage Sites: Hoi An Ancient Town, My Son Sanctuary, and the Imperial City of Hue. Conveniently located just 30 minutes from Da Nang International Airport and 15 minutes from Hoi An, the resort seamlessly blends cultural discovery, world‑class luxury, and beachfront serenity.
About the role
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What you will do
- Deliver exceptional guest service by handling inquiries, special requests, complaints, and providing recommendations on hotel services and local attractions.
- Support guests with travel arrangements, reservations, ticketing, directions, and information about local events and activities.
- Process guest mail, packages, messages, and faxes accurately and efficiently.
- Coordinate luggage handling, deliveries, and special requests in partnership with the Bell team.
- Maintain up‑to‑date information and promotional materials for local attractions, restaurants, and entertainment options.
- Manage guest requests and billing details using hotel systems and software.
- Provide basic technical support for in‑room services, including internet, TV, and entertainment systems.
- Assist with lobby operations, Business Center, and Bell services during peak periods as needed.
What you bring
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Management, or a related field preferred.
- Minimum 1–2 years of experience in Concierge, Guest Services, Front Office, or a customer‑facing role within a luxury hotel or hospitality environment.
- Experience handling guest requests, reservations, transportation arrangements, and local recommendations is an advantage.
- Strong communication skills in English; additional language(s) are highly desirable.
- Proficient in Microsoft Office and hotel property management systems.
What we offer
- Competitive Salary, wages, and a comprehensive benefit package
- Excellent Training and Development opportunities
- Employee Discovery Nights at other Four Seasons Hotels and Resorts
- Complimentary Employee Transportation from/to Danang center
Schedule & Hours
- Full time
- 44 working hours per week
Yêu cầu kinh nghiệm
1-2 years concierge or guest services experience in luxury hospitality; diploma or bachelor's in hospitality preferred; English communication; Microsoft Office and property management systems proficiency.