Mô tả công việc
Job Summary
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
- Location: TimesCity, 458 Minh Khai, Vinh Tuy, Ha Noi, Viet Nam.
- Employment Type: Full‑Time.
Working hour
- Operating hours: Monday through Sunday.
- Work 40 hours per week (5 shifts/week).
- Availability on weekends, holidays.
Key Responsibilities
- Review all user-generated content on your platform, including text chats, images, videos, and comments.
- Assess whether the content adheres to community guidelines, make sound judgment calls, and remove any material that violates the standards.
- Manage content safety for short‑video products to ensure compliance with legal standards.
- Be knowledgeable and possess a deep understanding of the policies and procedures, ensuring swift action to identify and remove inappropriate content before it can cause damage.
- Manage and address inappropriate content reports, applying company policy.
- Coordinate with supervisors to deal with contents violating community guidelines and update operations standards.
- Perform audit of contents received for sharing on social media uploads.
- Review online videos/content/complaints/legal notices received from end‑customers on incorrect decisions taken related to copyright work materials.
- Review and update content on popular social media platforms.
- As per the role, there is a possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self‑management skills are needed to manage unique risks in a fast‑paced environment within the industry.
Qualifications
- Vocational Certificate or Higher in any field.
- Enjoys spending time watching social media feed (is an advantage).
- Capable of withstanding potentially sensitive contents.
- English proficiency equivalent to B2 level and a valid JLPT N2 certificate or above (highly recommended for within 2 years) is required.
- New graduates are welcome to apply.
- Able to start immediately is an advantage.
Why Join Gear Inc.?
1. Salary and Benefits
- Attractive salary.
- Attractive bonus, benefits and annual salary review.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby).
- Annual health check.
- Paid leave (12 days/year).
2. Working Environment
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts.
- Free drinks (coffee, tea, etc.).
- Laptop/computer and other equipment is provided.
- Training and career development opportunities.
- Free in‑house gym and game room for everyone. We love board games, video games, PS5.