Mô tả công việc
Contract Logistics Customer Service Specialist
It’s more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
How you create impact
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively and efficiently, ensuring that all supply chain processes are seamless.
You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:
- Respond to customer requests in a timely manner, identifying and solving issues, complaints or disputes in a professional manner.
- Manage and process received orders in the system, handing them over to the warehouse operations team for completion.
- Communicate with customers regarding the order status or when issues arise.
- Prepare and sort documents such as cycle count reports and invoices; identify and interpret data for system entry.
- Coordinate with customers to submit billing as per agreed timeframes along with required supporting documents, monitor and follow up on any discrepancies in original tax invoices, escalating as necessary.
- Identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g., data quality, turnaround times, and customer satisfaction).
- Ensure compliance with all customer contractual obligations on the part of the company.
Work hour: From 08:00 to 17:00, Monday to Saturday.
What we would like you to bring
- Bachelor’s degree or equivalent with at least 1 year of experience in logistics, warehouse or customer service operations.
- Strong customer service mindset with the ability to manage client relationships, handle escalations, and ensure customer satisfaction.
- Good communication and coordination skills to work effectively with customers and cross‑functional teams.
- Detail‑oriented, responsible, and able to work independently in a fast‑paced environment.
- Strong problem‑solving, decision‑making, and prioritization skills to manage multiple tasks and meet deadlines.
- Proficient in Microsoft Excel and PowerPoint; familiarity with WMS systems is an advantage.
What’s in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People‑Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world‑class training and career pathways.
- Innovation & Sustainability: Be part of a future‑focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life— from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Yêu cầu kinh nghiệm
Bachelor’s degree or equivalent with at least 1 year experience in logistics, warehouse, or customer service operations; strong customer service mindset; communication and coordination skills; proficiency in Microsoft Excel and PowerPoint; familiarity with WMS is an advantage.