Customer Partner Representative (HP)

Job Purpose

Tasks & Responsibilities

1. Sales and business development
   • Create and implement an effective sales plan to achieve sales targets for assigned product ranges. Based on historical sales and analysis of the actual market situation, propose sales forecasts to the (direct) manager(s) to ensure sufficient stock for sales and further forecasting and tracking.
   • Meet or exceed sales targets by promoting and selling products to hospitals and healthcare professionals while managing relationships with distributors/dealers.
   • Provide on‑site application support and resolve technical issues.
   • Keep updated on progress and development in the market and at customers in charge to identify and establish new business opportunities.
   • Track and follow up with internal teams (SCM, Accounting), distributors and related parties to ensure smooth and appropriate product ordering and delivery.
   • Conduct product presentations and demonstrations to highlight the benefits and usage of products to hospital‑based healthcare staff.
2. Customer engagement
   • Maintain frequent visits to customers as per visit plan or as needed/requested.
   • Establish and maintain strong relationships with key opinion leaders, influencers (KOLs) at customer sides, and hospital procurement departments.
   • Provide ongoing support to customers, addressing their needs and resolving any issues related to product usage or delivery.
   • Gather and report customer feedback to improve product offerings and customer satisfaction.
   • Find out customer insights and needs through daily conversation and observation to propose business opportunities as a trusted partner.
   • Act as the first point of contact to handle customer complaints to ensure customer satisfaction/understanding and compliance. Coordinate with the technical team to ensure flawless execution for machine installation, training and after‑sales services.
   • Collaborate with internal teams for customer meetings, seminars, conferences, trade exhibitions, tender submission.
3. Tender management
   • Combine customer understanding, regulatory and economic landscape to identify potential investment and purchase opportunities of customers.
   • Ensure B.Braun's products are listed in hospital tenders by meeting all necessary criteria and deadlines.
   • Monitor the performance of submitted tenders and manage any issues that arise during the tender process.
   • Work closely with the CSR team and dealers/distributors who handle the preparation of tender documents to ensure all requirements are met.
4. Product configuration
   • Maintain in‑depth knowledge of B.Braun's product portfolio and therapies, then work with healthcare professionals to understand their specific needs and requirements for the assigned products.
   • Configure and customize products to meet the specific needs of hospitals and departments. Act as the partner of customers and utilize product understanding to provide consultancy and increase advocacy of customers in charge of B. Braun products.
5. Report, analysis and other tasks
   • Report sales performance, customer interactions, market intelligence, competitor activities, etc. on the designed CRM system or as requested.
   • Build up the relationship with dealers across the assigned region.
   • Collaborate effectively with other teams when required for aligned actions and support including but not limited to events, customer survey.
   • Fulfill other tasks as assigned by (direct) managers from time to time.

Qualification Requirement

1. Education: Bachelor's degree in Life Sciences, Medical, Biomedical, Pharmacy, or a related field.
2. Working Experience
   • 0‑2 years of sales or marketing experience, preferably in application sales within the medical device industry.
   • Open for fresher in sales/marketing of medical devices and/or instrument and/or consumables with strong consulting mindset.
   • Experience working with dealers/distributors (if any).
   • Experience in tender management (if any).
3. Skills
   • Good English skills in communication.
   • Effective communication and business acumen.
   • Strong application support and troubleshooting skills.
   • Ability to build and maintain relationships with healthcare professionals.
   • High motivation and results‑oriented mindset.
   • Ethical conduct.

• Master’s degree in Life Sciences, Medicine, Biomedical Sciences.
• Experience working with relevant products is preferable.

What sets B. Braun apart?

What can we offer you?

• Competitive salary
• Sales & Marketing incentive
• Guaranteed 13th month salary
• Company health insurance
• Responsibility allowance
• Service award
• Company canteen or lunch allowance
• Exciting company engagement activities

What’s next?

Check us out on Social Media!

• B. Braun Group LinkedIn
• B. Braun Group YouTube