Customer Service (Chinese)_HLL

SGSHồ Chí MinhĐăng 08/09/2026
Thương lượngTại văn phòngToàn thời gian

Mô tả công việc

Job Description

  • Receive sample, check TRF & sample size.
  • Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.
  • Prepare SO and send SO, PI to client. Check final total fee with subcontractor.
  • Track the order, connect with customers, and notify them of the order's progress in a timely manner.
  • Clarify unclear information of KAM program.
  • Handle and take lead all requirement from client.
  • Handle internal query on order status.
  • Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.
  • Check client payment status (contract or in advance) and follow debt.
  • Handle client queries (collect info from related team).
  • Scan and record file.

Qualifications

  • University level or higher.
  • Good communication & Office skills.
  • Good in English/Chinese.

Benefits

  • A truly global environment – collaborate with international teams and be part of SGS’s worldwide network.
  • Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year).
  • Competitive rewards – including a 13th-month salary and year-end performance bonus.
  • Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions.
  • Continuous learning & development – build your capabilities through structured learning programs and hands-on experience.
  • Career mobility – develop your career locally and explore opportunities across SGS’s global network.
  • Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees.

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