Mô tả công việc
ESSENTIAL JOB FUNCTIONS
- Receives customer order, key into Oracle system and deploy it with production and supply chain team.
- Coordinates with all relevant departments to make sure the order is in the right process and follows up until it is delivered to customers.
- Works closely with technicians who can understand more clearly the situation and demand of customers that helps CSD offer the best service to customers.
- Through work experience, foresees problems which can happen to customers concerning delivery time, proper quantity on PO, the prices… to reduce difficulty and complaint from customers to a minimum.
- Be an important bridge linking information from customer with the company and vice versa.
- Cooperates harmoniously with relevant departments such as technical service, production, warehouse, Q/C, R&D, purchasing dept., … to ensure that every requirement from customers is satisfied.
Responsibilities
- Makes sure factory has enough raw material for our customers by preparing sale forecast monthly.
- Assists accountant in collection through flexible in delivery (control orders to make sure customer has no delay in production but we can get payment).
- Makes sure all customers’ requirements are delegated to relevant departments and having feedback to customers.
- Responds to questions and concerns from manager regarding CS operations, reports, performs research, and provides recommendations or opinions.
- Performs other duties as assigned.
Qualifications
EXPERIENCE REQUIREMENTS
At least three years of customer service, merchandise or equivalent experience.
EDUCATIONAL REQUIREMENTS
College or equivalent education and experience.
SKILL REQUIREMENTS
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applicable applications.
- Communicating with co-workers to provide and receive direction.
- Oracle system.
Company
At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin‑Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
- Life … with rewards, benefits and the flexibility to enhance your health and well-being
- Career … with opportunities to learn, develop new skills and grow your contribution
- Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you… let's Create Your Possible
Yêu cầu kinh nghiệm
At least three years of customer service or equivalent experience; college or equivalent education; PC skills with Microsoft Office and Oracle system; ability to communicate and coordinate with departments.