Mô tả công việc

Receive and respond to customers' inquiries and complaints via phone, email, chat, or in person: 20 %

Coordinate with relevant departments to handle customer requests/complaints: 20%

Provide accurate information about products/services and company policies to customers: 20%

Monitor and handle customer requests quickly, accurately, and effectively: 20%

Prepare related periodic reports: 10%

Propose solutions to improve service quality, ensuring the retention of existing customers and the development of new customers: 5%

Perform other tasks as assigned by the direct manager: 5%

Yêu cầu kinh nghiệm

1 -3 years of Experience in Customer Service, Sales Support or related position.

Proficient in Word, Excel

Proficiency in English

Medical background or experience in handling medical records is preferred

Honest, well-organized, and detail-oriented- Strong sense of responsibility at work

Positive attitude and willingness to take on new tasks- Flexible and able to work under high pressure

Quyền lợi

Competitive salary, negotiable based on qualifications and experience.

Performance-based bonus aligned with company results and individual performance.

Allowances for lunch, transportation.

Performance review conducted 4 times per year; promotion considered twice per year based on individual capability and DYM’s strategy at each stage.

Annual company activities such as year-end parties, etc.

Full-salary social insurance contribution; 24/7 accident insurance.

12 annual leave days per year; additional 3 menstrual leave days for female employees.

Annual health check-ups and flu vaccination.

Preferential pricing program for DYM services for employees and their family members.