Mô tả công việc
Key Responsibilities
Support Sales & Operation Function
- Handle customer financial transactions, including deposits, withdrawals, transfers, account opening, and other branch services.
- Take responsibility for the accuracy of daily branch balancing activities and ensure all transactions are properly monitored and reconciled.
- Prepare, consolidate, and submit branch reports in a timely and accurate manner.
Customer Relationship
- Proactively identify, manage, and propose effective end-to-end solutions to issues related to service delivery.
- Handle and resolve customer complaints, inquiries, and service-related issues promptly and professionally.
- Provide a positive and consistent customer experience across all branch interactions.
Process & Compliance
- Take accountability for branch compliance with standard operating procedures and ensure all regulatory requirements are met.
- Ensure all transactions and operational activities are conducted accurately and in accordance with internal policies and regulatory requirements.
- Contribute to operational excellence through effective process management and continuous improvement.
Job Specification
- University Degree in Business/Economics/Banking/Finance/Accounting
- Computer literate
- Attention to detail and strong math aptitude
- Good interpersonal skill – friendly and polite
- Good personal attributes – honest and able to work under pressure in a fast‑paced environment
With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.