Mô tả công việc
Overview
Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer‑centric shopping experience and leveraging our industry buying power.
Responsibilities
- Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns.
- Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat.
- Identify and elevate complex issues to the appropriate departments for resolution.
- Ensure customer satisfaction by following up on issues and providing timely updates.
- Document customer interactions and transactions in the customer service database.
- Collaborate with team members to improve processes and enhance the customer experience.
- Assist in training new customer service representatives and share best practices.
- Stay updated on product knowledge and company policies to effectively assist customers.
Requirements
- Minimum of 5+ years of experience in customer service or a related field.
- Bachelor’s degree is preferred.
- Proven experience in resolving customer inquiries and providing exceptional customer service.
- Strong understanding of customer service principles, practices, and standards.
- Excellent proficiency in English; must be able to speak and write fluent English.
- Ability to work effectively with all levels of the organization and build strong relationships.
- Demonstrated ability to manage multiple tasks and priorities in a fast‑paced environment.
- Certification in customer service or related areas is a plus.
Work Hours
This position is fully remote. Working hours must align with 9:00 AM to 5:00 PM EST.
Perks and Benefits
- Virtual position with flexible schedule and freedom.
- Special pricing on all commercial kitchen equipment and supplies.
- Expert training and company‑paid continual education offerings.
- Competitive salary and bonus structure.
- Medical, vision, and dental coverage (credit available).