Customer Service Staff

Job Description

Tasks – Activities – Responsibilities

• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently.
• Consult and answer customer questions.
• Record and manage customer information and constantly update it on the database system.
• Build relationships with customers based on focusing on customer needs and wants and closing sales.
• Co‑ordinate the activities of the Customer Service team; provide support and advice to team members.
• Support team members to push audit report with auditor in case of late KPI.
• Evaluate customer feedback and identify ways to maximize customer satisfaction.
• Calculate and submit sub fee, OT of auditor/sub‑contractor.

Candidate Profile

• Bachelor’s degree in English, Business Administration or Technical major.
• At least 1–2 years working experience as Customer Service/Admin position or relevant.
• Effective team co‑ordination and leadership skills.
• Customer orientation and ability to adapt/respond to different types of character.
• Ability to multi‑task, prioritize, and manage time effectively.
• Good command of English.

Technical and Professional Skills

• Good English skills (writing and speaking).
• Good social communication skills.
• Clear voice and cheerful character.
• Possess sound judgement, analytical skills and tenacity.
• Problem solving with a high level of commercial awareness.
• Ability to understand complex operations from a broad perspective.

Benefits

• Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check.
• 13th salary, salary review per year, bonus.
• Annual leave with pay: 15–18 days/year + 5 sick leave/year.
• Phone allowance, taxi card, …
• Training & Development Activities: Professional Training, Soft‑skill training, Awareness training (ISO 9001, 14001…).
• Participate in events with company such as Year‑end party, Outing trip, Family day, Environment day.
• Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid‑autumn…).
• Birthday gifts and shorter working time on birthday.
• Opportunity to experience a professional, multinational working environment, and exposure to the European standard working style from a French company.