Mô tả công việc
FP Markets Group of Companies
FP Markets Group of Companies is a well‑established multi‑regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full‑time Customer Support Specialist (Remote) in the APAC region.
Responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
- Educate clients on how to use the Company’s website and trading platforms.
- Communicate with clients regarding the company’s products and services via telephone, email and live chat.
- Assist other departments.
Candidate Profile
- Excellent written and spoken English.
- Strong communication skills across live chat, email and phone.
- Customer‑oriented mindset with good problem‑solving ability.
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage.
- Willingness to learn and adapt in a fast‑paced environment.
- Ability to work rotation shifts Monday – Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8.
- Ability to work on public holidays and one Saturday & Sunday a month.
Why us
- Welcoming, young and multicultural team with approachable leadership.
- Ability to contribute to dynamic business at a growth phase.
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company.
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders.
- Competitive remuneration, regular salary reviews and performance‑based incentive schemes.
- Vibrant company life: from team activities to global celebrations.
- Fully remote work.
Journey to FP Markets
- Initial Interview with HR (30‑45 minutes).
- Interview with your future manager (45‑60 minutes).