Mô tả công việc
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.
Job Description
- Inbound, Outbound & Inventory Operations on WMS/OMS
- Process and print orders from e‑commerce platforms (Shopee, Lazada, Tiki, TikTok, etc.).
- Check and promptly process inbound and outbound orders on the WMS/OMS system and provide relevant information, documents, or printed lists to related teams (picking, packing, inbound, etc.).
- Receive information from relevant operations teams and update the system/control files accordingly.
- Follow inbound and outbound procedures in accordance with established processes and work instructions, where applicable.
- Handle issues arising during inbound/outbound operations and record incidents for reporting purposes.
- Be responsible for KPIs related to inbound and outbound processes in the system.
- Maintain and archive documents and records in accordance with the requirements for each document type.
- Operations Coordination, Inventory Control & Document Management
- Coordinate with inbound and outbound teams to promptly resolve issues related to inbound, outbound, and inventory operations.
- Update and manage Excel data, including information that is not available in the system and requires separate tracking.
- Consolidate inbound and outbound information for the Manager to support the customer billing process.
- Prepare and submit daily, weekly, and monthly reports to the Manager and report any issues or incidents.
- Consolidate data and reports related to inbound, outbound, inventory, and stock counting activities.
- Manage hard‑copy and soft‑copy documents for retrieval when required.
- Coordinate with internal warehouse teams to promptly handle or support any operational issues that arise.
- Customer Request Handling & Coordination
- Review and respond to customer requests related to inbound, outbound, and inventory control through the Manager.
- Work with customers to receive and update inbound/outbound plans in line with the required schedule.
- Submit daily stock count reports and other reports as instructed.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
We value a diverse, inclusive and authentic workplace. If you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
You must be entitled to work in Vietnam and be prepared to undertake pre‑employment checks including a criminal history check and medical.