Department Leader - Quản lý ngành hàng

JOB DESCRIPTION

1. Develop, Strengthen, and Manage Human Capital

• Demonstrate, communicate, and uphold the company's Purpose, Values, and Human Fundamentals in daily operations.
• Recruit, onboard, and facilitate the training of talents with complementary skills while maintaining the company's essential recruitment standards.
• Collaborate with the broader ecosystem to contribute to an ambitious store project that unites and engages the team.
• Maintain a safe and healthy working environment while fostering conditions that support the well‑being of yourself, colleagues, and customers.
• Lead and implement the company's management framework to encourage accountability and autonomy, driving both individual and collective value creation.
• Ensure adherence to legal and contractual requirements, as well as the company's Code of Conduct.
• Work alongside the Store Director to make decisions regarding team compensation in accordance with internal policies.

2. Develop and Execute Commercial Strategies for Priority Sports as an Intrapreneur

• Analyze customer and user data to strengthen market understanding and establish measurable business ambitions.
• Identify and select the most suitable products and services in alignment with omnichannel and circularity strategies.
• Implement digital solutions to enhance customer experiences both inside and outside the store.
• Develop merchandising and product placement plans for assigned sports categories in accordance with the company's merchandising standards and seasonal trends.
• Engage and activate sports communities through targeted communication initiatives and events.
• Structure and organize the team to ensure that the right sports talents are assigned to the appropriate roles at the right time.

3. Deliver a Best-in-Class Omnichannel Customer Experience

• Demonstrate and promote best‑in‑class customer relationships through personal conduct and team leadership.
• Ensure the effective implementation of fundamental sales practices, store layouts, and truck‑to‑peg processes in daily operations.
• Manage the customer loyalty program to optimize the collection and utilization of customer data.
• Develop and execute improvement initiatives based on customer feedback.
• Organize and optimize departmental layouts to enable customers to locate products independently and efficiently.
• Drive proactive and dynamic commercial activities to maximize business opportunities.

4. Manage In-Store Performance Across People, Planet, and Business

• Establish ambitious annual business objectives and define a clear performance trajectory for the team.
• Monitor and analyze business performance while ensuring the accuracy and reliability of forecasts.
• Identify, assess, and document variances between actual results and projected performance.
• Optimize workforce scheduling to ensure appropriate staffing levels at the right times.
• Develop, implement, and document action plans covering People, Planet, Business, and Profit & Loss (P&L) performance indicators.
• Maintain accurate inventory records and ensure product availability while optimizing stock turnover and inventory lifespan.

5. Ensure Daily Store Safety and Operational Organization

• Maintain the daily safety of employees and customers while safeguarding store assets and merchandise.
• Develop and maintain comprehensive knowledge of all technical systems and equipment used within the store.
• Oversee and coordinate daily business operations and service activities to ensure smooth store performance.

Requirements

• Willingness and flexibility to relocate to Hanoi.
• Strong passion for sports and a genuine interest in taking on a team leadership role.
• Dynamic, proactive, and highly responsible, with strong organizational and coordination skills.
• Action‑oriented and confident in making decisions.
• Willingness to work on weekends as required, following a five‑day working schedule per week.
• Fluency in both Vietnamese and English.

Benefits

• Competitive salary package, with 100% of the base salary provided during the probationary period.
• Monthly performance‑based bonuses linked to company growth, with a potential bonus of up to 20%.
• Annual salary review.
• Comprehensive healthcare insurance coverage for both employees and their family members.
• 20 days of paid leave per year, including 18 days of annual leave and 2 additional days off for Christmas and Vesak Day.
• Monthly sports allowance to encourage and support an active lifestyle.
• Opportunities to participate in various team‑building events and collective activities throughout the year.
• Access to professional training programs and a personalized Career & Learning Development Plan to support continuous skill development and career progression.