Mô tả công việc
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at
Trane Technologies
, and through our businesses including Trane®
and Thermo King
, sustainability is not just how we do business—it is our business.Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Learn about our
benefits
designed for you to Thrive at work and at home.We boldly go.
Where is the work:
On‑Site (5 days)
- Act as 1st point of contact for Customer Support and Escalation
- Coordinate service resources and assign team members to routine maintenance and projects using our Service Operating System
- Understand the service contracts to schedule and arrange service team to the jobsite and execute the work properly
- Provide updates to customers regarding service attendance and work progress
- Ensure Service teams are activated and deployed to site whenever a service call is received
- Schedule personnel, materials, sub‑contractors and equipment based on project needs, skill sets, and availability
- Interact and communicate with field service technicians and Operations Managers/team leaders to assign/dispatch technicians to customers’ job sites
- Coordinate resolution of issues with appropriate support areas as necessary
- Monitor status of customers’ complaints and track closure of cases
- Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues
- Monitor Start‑Up projects and schedule on time, including instructing process for hand‑over in advance
- Support document claim for initial process for warranty matter
- Plan customer calls and advise about chiller problems via phone support, and plan technician visits if necessary
- Handle field technical reports and provide them to internal and external customers in a timely manner
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Yêu cầu kinh nghiệm
Act as first point of contact for customer support, coordinate service resources, schedule technicians, monitor complaints, and handle field technical reports.