Mô tả công việc
People
- Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend or initiate any HR related actions where needed
- Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
- Educate and train managers on HR disciplines to foster productivity, and enhance performance
- Welcome and conduct new team member orientation
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts
Financial
- Help create the department’s annual budget and the setting of departmental goals
- Monitor staffing and labour standards to manage costs in all departments, including staff canteen and staff accommodation
- Mitigate financial risks associated with employee relations issues
- Identify and analyse local compensation and benefits practices to ensure financial competitiveness
Guest / Colleagues Experience
- Develop creative ways to inspire and motivate team members to provide guests / colleagues with a memorable experience
- Make time to interact with guests / colleagues to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws and hotel or company policies and procedures
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
- May also serve as manager on duty (MOD) on request.
- May assist with other duties as assigned by management
ACCOUNTABILITIES
This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.
WHAT WE NEED FROM YOU
1. Education: Bachelor’s degree / higher education qualification / equivalent
2. Service years in the field: 4 years’ of related experience in HR
3. Service years in supervisor/manager level: Some supervisory experience also preferred
4. Knowledge and skills:
- Ability to maintain confidentiality to the extent possible in all HR related matters
- Professional HR designation preferred
- Experience in managing company provided accommodation
5. Language: Local language (Vietnamese)
6. Preferred (if required):
- Other languages preferred (English)
- Prior experience of having lived and worked in a remote location
- This position is open to both local and foreign applicants
Yêu cầu kinh nghiệm
Bachelor's degree or equivalent; 4+ years HR experience; supervisory experience preferred; professional HR designation preferred; Vietnamese language required; experience managing company-provided accommodation preferred.