Mô tả công việc
Overview:
The After‑Sales Services Manager is responsible for leading and managing aftersales service operations across the assigned region, ensuring service excellence, delivering a superior customer experience, and aligning with global aftersales strategies.
Job responsibilities:
- Ensure all service partners and dealer workshops meet VinFast standards through KPI management, audits, and continuous improvement; enhance repair quality, reduce repeat repairs, and ensure full compliance with warranty and operational standards.
- Own the end‑to‑end Aftersales customer experience by optimizing vehicle downtime, repair lead time, and resolution efficiency, while continuously improving service operations based on customer feedback and performance data.
- Ensure effective execution of service campaigns and timely resolution of technical issues in alignment with global standards.
- Manage Aftersales financial performance, including budget control, cost efficiency, and revenue contribution; ensure optimal parts availability and inventory management to support service efficiency and customer satisfaction.
Requirements
- Bachelor’s degree or higher in Automotive, Engineering, Business Administration, or related fields.
- Minimum 5 years of experience in automotive manufacturing or aftersales service operations.
- Strong knowledge of aftersales operations, recall management, and customer experience.
- Strong end‑to‑end project management skills, with the ability to plan, execute, monitor, and deliver projects effectively across cross‑functional teams.
- Proven ability in stakeholder management, negotiation, and problem‑solving.
- Fluent in English; additional languages are an advantage.
- Willingness to travel frequently for business trips across assigned overseas markets.
Benefits
- Attractive Salary & Bonuses: Competitive income package including 13th‑month salary, performance bonuses, and other rewards in accordance with VinGroup policies.
- Health & Wellness: Access to high‑quality health insurance, ensuring comprehensive protection and wellbeing.
- Work Environment: Modern, professional, and safe workplace offering ample opportunities for personal growth and career advancement.