Mô tả công việc
About the Role
We are looking for an experienced Employee Experience Specialist to join our growing team and support operations across the EMEA region.
Responsibilities
- Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the EMEA region.
- Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
- Maintain strong, professional communication with employees to ensure a smooth experience.
- Support onboarding workflows for new hires across EMEA, ensuring compliance and coordination with internal teams and external partners.
- Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
- Ensure onboarding documentation and procedures reflect EMEA-specific requirements.
- Manage open tickets, ensuring timely responses and accurate prioritization.
- Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
- Help organize internal documentation and training resources under the guidance of the EX Manager.
- Assist with operational tasks and process execution to ensure smooth daily workflows.
- Identify trends in employee queries and provide input for improving processes and documentation.
- Support EX team projects and initiatives as needed.
- Collaborate closely with the Employee Experience team on routine tasks and projects.
- Maintain strong working relationships with cross-functional teams and external stakeholders.
- Receive ongoing mentorship and training to grow in scope and responsibility.
Requirements
- 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to EMEA markets.
- Strong familiarity with employment operations and onboarding processes in countries such as European Countries, Africa, GCC/Middle East.
- Familiarity with onboarding processes and employment documentation in international contexts.
- Strong organizational and multitasking skills; attention to detail is a must.
- Excellent written and verbal communication in English and Arabic languages.
- Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
- Comfortable working in a fast-paced, fully remote team.
- Proactive, service-oriented mindset with a genuine interest in people operations and global HR.