Mô tả công việc
Job Purpose
The job holder is responsible for Design & develop learning interventions & capability solutions for Retail frontline in order to fulfil requirements of RBG & Techcombank
Key Accountabilities (1)
- Operates within agreed scope of work and area of expertise 1.1. Design & Development:
- Receive requests from CDM manager, design (and/or collaborate with internal and external stakeholders to design) Learning Solutions, including: define and validate learning objectives and outlines, learning assets, approach and evaluation parameters
- Depending on their expertise, develop (and/or collaborate with internal and external stakeholders to develop) Learning Solutions, including: Create learning assets, leveraging standardized templates and asset development parameters for a wide range of assets
- Managing projects/initiatives relating to Capability Development, engage stakeholders to manage development of new (or revision of) learning asset (including managing vendors, if applicable) 1.2. Implementation & Evaluation:
- Support enabling Learning Solution Eco-system: Manage and upgrade people, processes and technology involved in deploying the learning solution/roadmap/certification
- Depending on their expertise, implement (and/or collaborate with internal and external stakeholders to implement) relevant training/facilitating/coaching activities, models/processes/tools/technology
- Evaluating Learning Solution: Evaluate and report on learning implementation and impact
- Maintaining Learning Assets: Monitor utilization of learning assets
Key Accountabilities (2)
- Human resource management & development:
- Train & coach junior staff, advise career development and resource planning
Key Accountabilities (3)
- Corporate culture:
- Be a role model in building corporate culture.
- Implement corporate culture activities as planned; clearly understand and consistently apply corporate culture, core values and behavioral norms.
- Perform other related tasks as requested by Senior Manager, Capability Development
Key Relationships - Direct Manager
Senior Manager, Capability Development
Key Relationships - Internal Stakeholders
Stakeholders within and outside RBG
Success Profile - Qualification and Experiences
Qualifications
- University graduates or higher education, majoring in: Finance & Banking, Foreign Trade, Economics or related fields (Preferably those with suitable academic background and study abroad)
- English proficiency: Level 3 (TOEIC 650 or equivalent)
Domain Expertise
- At least 8 years of experience in banking
- Experience in using office, especially finance & banking softwares