Food & Beverage Manager - InterContinental Phu Quoc

Your day-to-day

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• Assists in managing the day-to-day operation of the Food and Beverage sections and informs the Director of Food and Beverage or designate, of any major decision taken which did not require his/her action and any other relevant information
• Assumes the duties and responsibilities of the Director of Food and Beverage in his/her absence
• Conducts daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results
• Attends and participates to other meetings as required by the administrative calendar
• Assists Manager in keeping an up‑dated Hotel Policies and Procedures file and up‑dated files on all Food and Beverage matters
• Employee satisfaction survey.

Financial

• Assists the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Assists Outlet Manager in setting Food and Beverage goals and developing strategies, procedures and policies
• Assists Outlet Manager in determining the minimum and maximum stocks of all food, beverage, material and equipment
• Assists Manager in settings standards of all food, Beverage and equipment purchases in accordance with IHG guidelines
• Participates in the preparation of the hotel's revenue plan and marketing programs

Responsible Business

• Assists Manager in planning and organizing successful Food and Beverage activities in the hotel and overseas
• Monitors local competitors and compare their operation with the hotel Food and Beverage operation
• Maintains knowledge of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Performs related duties and special projects as assigned.
• Other ad‑hoc duties – unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty (MOD) on request.
• May assist with other duties as assigned by management

Guest Experience

• Assists Manager in developing popular menus and beverage lists offering guests value for money in accordance with IHG guidelines. Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Controls and analyses, on an on‑going basis, the following:
  • Sales
  • Costs
  • Quality and presentation of food and beverage products
  • Service standard
  • Condition and cleanliness of facilities and equipment
  • Quality of entertainment
  • Guest satisfaction
  • Marketing

What we need from you?

1. Education:
   • Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
2. Service years in the field:
   • 3 years related experience, including supervisory experience, or an equivalent combination of education and experience
3. Knowledge and skills:
   • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
   • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
   • Problem solving, reasoning, motivating, organizational and training abilities.
   • Good writing skills
   • Leadership Skills
   • Having knowledge about food safety and hygiene
4. Language: Vietnamese or other language (preferred)