Mô tả công việc
Job Description
OUR PURPOSE AND CULTURE
At New World Phu Quoc Resort, we create memorable experiences through warm hospitality, genuine care, and a strong sense of place.
As part of Rosewood Hotel Group, we believe our associates are our greatest asset. We foster a culture of respect, teamwork, excellence, and continuous learning, empowering our people to deliver exceptional guest experiences every day.
THE TEAM
The Front Office team is the heart of the guest journey, creating memorable first and last impressions of the resort. We are committed to providing seamless arrivals, personalized service, and efficient departures while ensuring every guest feels welcomed, valued, and cared for throughout their stay.
YOUR ROLE
As a Front Desk Agent, you will be responsible for welcoming guests, handling check‑ins and check‑outs, managing guest requests, and providing professional and courteous service throughout the guest journey.
You will serve as a key point of contact for guests and play an important role in ensuring a smooth and memorable resort experience.
HOW YOU'LL MAKE THE PLACE
- Welcome guests warmly and professionally upon arrival.
- Complete guest check‑in and check‑out procedures efficiently and accurately.
- Process room assignments, payments, deposits, and billing procedures.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide information about resort facilities, services, dining options, and local attractions.
- Maintain accurate guest profiles and reservation records in the property management system.
- Coordinate with Housekeeping, Concierge, Guest Relations, Engineering, and other departments to meet guest needs.
- Handle cash, credit card transactions, and foreign currency exchange according to company procedures.
- Upsell resort facilities, room categories, dining experiences, and promotional offers.
- Ensure guest satisfaction by resolving issues and following up where necessary.
- Maintain the highest standards of grooming, professionalism, and confidentiality.
- Follow all company policies, procedures, safety, and security standards.
COULD THIS BE YOU?
Qualifications
- High school diploma, college diploma, or equivalent.
- Previous experience in Front Office, Guest Service, Customer Service, or Hospitality Operations is preferred.
- Good command of spoken and written English.
- Additional foreign language skills are an advantage.
- Computer literacy and familiarity with hotel PMS systems are preferred.
- Strong numerical and administrative skills.
Personal Attributes
- Passion for hospitality and guest service.
- Friendly, confident, and professional demeanor.
- Strong communication and interpersonal skills.
- Customer‑focused with excellent problem‑solving abilities.
- Well‑groomed and detail‑oriented.
- Able to work flexible shifts, including weekends and public holidays.
- Positive attitude and ability to work in a fast‑paced environment.
OUR BENEFITS
- Competitive salary and monthly service charge.
- Sun Group Employee Benefits Program.
- Rosewood Complimentary Room Night Benefit.
- Associate accommodation and transportation support where applicable.
- Associate dining facilities.
- Uniform and laundry services.
- Learning and development opportunities.
- Career growth within Rosewood Hotel Group.
- Associate recognition and engagement programs.
- Healthcare and insurance benefits in accordance with company policy.
Yêu cầu kinh nghiệm
High school diploma or equivalent; previous front office or customer service experience preferred; good English communication; computer literacy with PMS preferred; strong numerical and administrative skills; flexible shifts including weekends and holidays.