Mô tả công việc
The Front Office Coordinator is responsible for overall front desk activities including management of the reception area and Living room, Atrium areas, customer service, phones, mail, reports and office supplies.
THE ROLE
- Assist operation team with all the jobs related to guest service.
- Support Front Office teams with various administrative tasks.
- Follow up the departmental roster and Cadena system, control the records of pending days, over times of each team member.
- Prepare collaborative contract and follow up with service acceptance agreement for any outside service which is required by Manager.
- Prepare month‑end reports that are required from the General Manager.
- Maintain departmental files and records of inventory every month.
- Follow up the departmental inventory and raise the order on Birchstreet with approval from the Front Office Manager.
- Assist Culturist team for airport pick‑up when required.
- Follow up and facilitate the departmental training and general trainings from HR.
- Stay up to date with daily memo to co‑ordinate with relative parties to ensure for smooth operation.
- Keep track of amenities orders and report to FOM on monthly basis.
- Prepare and submit monthly departmental meeting minutes.
- Ensure all equipment of the department is kept clean and in good working condition.
TALENT PROFILE
Qualification
- Diploma of college or university preferably in Hotel/Hospitality Management
Work Experience
- 1 year’s experience working in Front Office department in hotels/resorts
- Experience with guest service is a plus
Technical Skills
- Very good command in spoken and written English
- Competent computing skills (e.g. Microsoft Office)
- Details‑oriented and efficient
- Organized with the ability of multi‑task
Yêu cầu kinh nghiệm
Diploma in hotel/hospitality management preferred; 1 year front office experience in hotels/resorts; excellent English; competent Microsoft Office skills; detail-oriented and organized.