Mô tả công việc
1. Organize and manage the activities of subordinate employees
- Develop plans and implement business targets.
- Assist the Head of Department/Head of Division in organizing and development activities to achieve business targets.
- Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
- Organize cross‑selling of products (services) within the assigned scope.
- Organize promotion programs and customer care activities.
- Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.
2. Train and guide subordinate employees
- Guide new employees in business operations and skills.
- Assist subordinate employees in dealing with important customers.
- Support subordinate employees in handling customer complaints and inquiries.
- Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.
3. Prepare work reports as required by regulations and authorities
- Monitor, evaluate, and report on the implementation of the department's plans.
- Prepare reports as required by regulations and authorities.
- Perform other tasks as assigned by the Head of Department.
Responsibilities
- Education: Bachelor's degree, Professional expertise: Securities, finance, banking, business administration, accounting‑auditing, or related fields.
- 2‑3 years of experience working as a business development and customer service specialist.
- Specialized certificates in securities.
- Knowledgeable about the stock market, investment brokerage consulting, and customer relationship management.
- Updated knowledge of socio‑economic conditions and relevant legal regulations.
- Foreign language: English – Proficient.