Head of Quality Assurance - Vietnam

This position is located in Vietnam

Key Responsibilities

Quality Leadership

• Develop and execute the company's global quality strategy aligned with business and sourcing objectives.
• Establish and monitor quality KPIs to drive continuous improvement.
• Foster a culture focused on defect prevention, operational excellence, and continuous improvement.
• Lead, mentor, and develop regional QA teams to ensure consistent quality standards across global sourcing locations.

Quality Management Systems

• Develop, implement, and enhance the Quality Management System (QMS), including policies, SOPs, inspection standards, and governance.
• Standardize quality processes across product categories.
• Ensure consistent inspection, audit, documentation, and reporting practices.
• Deliver quality training for internal teams and suppliers.

Supplier Quality

• Lead supplier qualification, audits, and ongoing quality assessments.
• Drive supplier performance through scorecards, CAPA, and continuous improvement initiatives.
• Partner with suppliers to strengthen manufacturing controls, inspection processes, and workforce capabilities.

Product Quality & Compliance

• Lead quality planning during New Product Introduction (NPI).
• Support product validation, FMEA, testing, and regulatory compliance activities.
• Ensure products meet all quality, safety, durability, functionality, and regulatory requirements before production.

Continuous Improvement

• Analyze warranty, defect, and supplier performance data to identify improvement opportunities.
• Lead root cause investigations and verify corrective actions.
• Implement best practices and improve quality processes to enhance efficiency and reduce risk.

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, Mechanical Engineering, Furniture Design & Manufacturing, Business Management, or a related field.
• 10+ years of quality management experience within the furniture industry, including both manufacturing and sourcing environments.
• At least 3 years of leadership experience managing QA teams and supplier quality programs.
• Strong expertise in motion upholstery manufacturing is preferred.
• Proven experience implementing Quality Management Systems (QMS) and supplier quality programs.
• Strong knowledge of quality tools and methodologies, including:
  • FMEA
  • CAPA
  • AQL Sampling
  • Root Cause Analysis
  • Statistical Process Control (SPC)
  • Supplier Auditing
  • Lean Manufacturing
  • Six Sigma (preferred)
• Solid understanding of furniture construction, materials, finishing processes, product testing, and regulatory compliance.
• Excellent written and spoken English communication skills.

Travel

• Approximately 50% domestic and international travel to supplier and manufacturing locations.