HO HCM - Senior Relationship Manager

Job Purpose

• Establish, manage, take care, maintain and develop relationships with customers in assigned portfolio in order to understand customers, identify opportunities and risks of customers and theirs value chains.
• Propose solutions suitable for in‑charge customers, becoming a consultant, main funding arranger for customers and becoming the main transaction bank for customers and the value chain of these customers.
• Collaborate with product divisions, BB Division, RBG Division and support divisions to realize opportunities and effectively manage risks for customers in charge and their value chains.

Key Accountabilities

1. Engage in relevant direct business functions:
   • Build and develop customer relationships.
   • Implement customer understanding.
   • Coordinate with LVKT to identify and deploy customer CVP (customer value proposition).
   • Develop ACP, action plan and implement customer consultation.
   • Effectively manage customers.
2. Specifically, the work to be done:
   • Manage, exploit and develop relationships with customers in the assigned portfolio (mainly customers with diverse financial needs), ensuring to meet and exceed TOI as planned and control good debt quality of the entire customer portfolio.
3. Submit and defend credit proposal (if any) at Credit Committee for approval.
   • Regularly review the existing portfolio to detect early warning signals and potential risks.
   • Coordinate with direct report person and related parties to propose plans to respond to arising/potential risks, and implement risk management plans for each customer.
   • Coordinate with the focal department of the Division to serve the inspection, audit and control delegations periodically and when requirements arise.
   • Give ideas and suggestions on business development, risk management and coordinate with relevant departments to implement those ideas.
   • Maintain and promote relationships with all customers in their portfolio at leadership and management/operational levels.
4. Participate in the implementation of tasks and projects of the Division and of TCB as assigned by superiors:
   • Implement the unit's BCP according to TCB's regulations.
   • Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.
5. People development:
   • Participate in capacity development training courses; build your own development roadmap.
   • Corporate culture: Understand and consistently apply organizational cultural values and behavioral standards as prescribed by the bank.
   • Other duties as assigned by superiors.

Key Relationships – Direct Manager

Key Relationships – Direct Reports

Key Relationships – Internal Stakeholders

Key Relationships – External Stakeholders

Success Profile – Qualification and Experiences

• Have at least 10+ years of working experience in finance – banking and 10+ years at management level.
• English: Fluent in TOEIC 650 or higher or equivalent.

• University graduate majoring in banking, finance, or in the economic sectors.