Mô tả công việc
HR Strategy, Policy and System Management
- Develop and implement HR strategies, policies, and systems in line with the resort’s objectives and standardized HR practices.
- Continuously evaluate and enhance HR processes to ensure operational efficiency, compliance and best‑in‑class practices.
- Act as strategic advisor to senior management on organizational structure, workforce planning, and talent development.
- Prepare and manage the HR department’s annual budget.
Human Resources Operation Management
- Oversee the administration of all HR functions, including recruitment, onboarding, training, payroll, performance management, compensation and benefits, and employee engagement.
- Ensure compliance with Vietnamese labor laws, statutory requirements, and corporate policies.
- Oversee accurate and timely payroll and benefits administration.
- Maintain HR systems, employee records, and reporting in line with corporate and audit standards.
Recruitment and Talent Development
- Lead recruitment strategies to attract and retain top talent across all departments.
- Build strong partnerships with universities, hospitality schools, and recruitment agencies.
- Develop and implement training programs that enhance employee skills, service quality, and leadership capabilities.
- Drive succession planning and career development to build a strong internal pipeline for future leadership roles.
Employee Relation and Workplace Culture
- Create and maintain a warm, inclusive, and respectful work environment that promotes open communication, collaboration, and fairness.
- Serve as a mediator for employee grievances and conflicts, resolving issues promptly and fairly.
- Implement recognition programs, team‑building activities, and host engagement initiatives to boost morale and performance.
- Ensure adherence to ethical conduct and support a “Zero Tolerance” approach to harassment or misconduct.
Host Residence Management
- Oversee the daily operation of the host residence, ensuring high standards of cleanliness, safety, and comfort. Manage occupancy, facilities maintenance, and budgets for staff accommodation.
- Implement and enforce rules, regulations, and community guidelines for a harmonious living environment.
- Partner with engineering, security, and housekeeping teams to maintain facilities.
Leadership and Team Management
- Lead, coach, and develop the HR team to deliver best‑in‑class HR services.
- Set departmental objectives, conduct regular performance reviews, and support professional development of HR hosts.
- Ensure the HR function operates with integrity, efficiency, and service excellence. Represent the HR department in senior management and owner meetings.