Information and Communications Technology (ICT) Business Analyst (HCMC)

Project: United States Department of Agriculture Food for Progress U.S.-Vietnam Trade in Agriculture and Food Safety Expanded

Location: Ho Chi Minh City (HCMC), Vietnam

Start Date: On/around January 1, 2027

Expected Duration: Up to four years

IESC Background

Improving Economies for Stronger Communities (IESC) is a leading U.S. nonprofit organization that catalyzes private sector growth and creates economic opportunity for people and communities across the economically developing world. Since our founding in 1964, we have delivered lasting solutions across 139 countries.

IESC is a valued partner to people and communities throughout the economically developing world. We share proven business skills and experience with entrepreneurs, jobseekers, businesses, farmers, cooperatives, and governments. We also offer resources—human, technological, and financial—that sustainably build capacity and empower communities. Our long legacy of strengthening developing economies is matched by our vision for the next generation: a world with economic opportunity for all, where people and communities thrive.

Project Background

Building on three decades of diplomatic relations between Vietnam and the United States (1995–2025), the 2025–2026 period marks a significant transformation in bilateral ties. Under the Comprehensive Strategic Partnership (CSP) framework, agricultural cooperation has been identified as a key pillar. This cooperation has deepened beyond merely promoting bilateral trade turnover to focus on technical collaboration and enhancing system management capacity. This progression is an essential step toward realizing joint commitments to transparent, science‑based trade, aiming to promote economic prosperity and ensure substantial benefits for the business communities of both nations.

To realize this strategic vision, Vietnam has been officially selected by the U.S. Department of Agriculture (USDA) as one of five focus countries for the "Food for Progress" Program for the 2025–2030 period. In Vietnam, the USDA Food for Progress Program will be implemented through the USDA Food for Progress Trade in Agriculture and Food Safety Expanded (TAFSE) project. This opens a rare opportunity for Vietnam to access financial resources and deep expertise from the U.S. to resolve bottlenecks in infrastructure and SPS standards (sanitary and phytosanitary measures), thereby comprehensively modernizing the national agricultural trade system.

This is a technical assistance project funded by non‑refundable official development assistance from the U.S. Government through the USDA, and managed by IESC. From the Vietnamese Government, the Ministry of Agriculture and Environment (MAE) is the project Executing Agency (EA). The Agricultural Projects Management Board (APMB) is the agency assigned by MAE to coordinate with stakeholders during project preparation and implementation. The project will:

Improve the efficiency of the SPS and food safety systems in Vietnam;
Strengthen supply chain capacity and cold chain logistics systems;
Expand access to agriculture trade finance for the private sector; and
Support Vietnam’s broader goals for innovation, private sector growth, and international integration related to agriculture trade.

The project will operate nationwide, focusing on major cities like Hanoi, Ho Chi Minh City, and localities with major ports and cold chain development needs. The project will have a main office in Hanoi and a regional office in Ho Chi Minh City.

General Objectives

The ICT Business Analyst, under the direction of the Senior Private Sector Lead, will define, support the design, and project manage the implementation of IT public and private IT business process solutions to improve efficiencies, increase digitalization of services, create greater interoperability between agencies and/or users, and ensure data security.

This is a full‑time (40 hours per week) position based at the Ho Chi Minh City office. This position reports to the Senior Private Sector Lead.

Responsibilities

In coordination with the legal and regulatory experts, design and implement activities under Activity 1 related to GVN food safety and agricultural trade facilitation infrastructure, systems, risk management, and capacity strengthening and Activity 2 related to temperature‑controlled digital solutions to reduce costs and increase effective cold and cool storage and logistic service management;
Conduct stakeholder participatory IT infrastructure and system needs analyses, as well as IT risk system management planning to identify tolerance and mitigative actions in accordance with cybersecurity risk management framework (CRMF) practices, protocols, and systems;
Develop terms of reference with required IT business specifications for competitively procured software development and training solutions; and, provide technical oversight of contracted service delivery.
Provide input on change management training and communications planning to support effective system management and wide user adoption;
Provide stakeholder coordination for activity implementation, closely coordinating with the other project technical leads and project support related staff (monitoring, evaluation, and learning; communications; and finance and administration);
Support MEL data collection, including baseline capture, time measurement savings through automated metrics whenever possible, and the development of project communications materials;
Support short‑term technical consultants and contracts to deliver outcomes related to activity implementation;
Contribute to required USDA reports and deliverables including annual work plans and all periodic progress reports;
Travel to the Hanoi office and activity sites as required; and
Complete other tasks as assigned by the respective Senior Private Sector Lead.

Qualifications

Bachelor’s degree in IT or other relevant discipline required;
An acute awareness of IT infrastructure and software interoperability solutions to ensure scalability, reliability, and future expansion;
Minimum of 5 years of progressive experience project management related to designing and coordinating cost‑efficient ICT business process and application solutions; certificate or related experience as IT Project Management Professional (PMP) certification, and/or Lead Risk Manager, Certified Risk Management Professional, or Lead Auditor/Implementor preferred;
Understanding of ISO 27001 Information security, cybersecurity, and privacy protection for information security management systems and/or ISO 31000 Risk Management Guidelines critical; previous related work with ISO 27001 certified organization preferred;
Demonstrated ability to engage a wide variety of stakeholders including system managers and technical teams as well as the end‑user;
Well‑organized, detail oriented, excellent verbal and written communication skills;
Demonstrated facilitative and organizational skills;
Maturity, professionalism, and positive attitude;
Proficient in Microsoft office tools, including SharePoint; Excel, Word, and PowerPoint;
High level of maturity, integrity, and the ability to work independently in a lean team structure; and
Fluency in Vietnamese and English (both written and verbal) required.

IESC is an Equal Opportunity Employer. Please note that this position is intended for a Vietnamese National. CV and cover letters should be in English. Applications will be reviewed on a rolling basis and the position will remain open until filled.

Information and Communications Technology Business Analyst - Ho Chi Minh City

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