Mô tả công việc
About Utorg
Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.
Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.
Location: Full-time | Remote
About the Team:
- The team is responsible for final technical verification, production readiness, and successful Go‑Live launches for our merchants.
- Daily Focus: Pre‑live merchant configurations, payment method setups, and activating merchants in the production environment.
What you will do
- Merchant Integration: Technical onboarding and payment routing configuration (PSP, On/Off‑ramp, Cards).
- Access Management: API key issuance and system environment configuration.
- API Testing: Request validation and integration troubleshooting using Postman.
- Incident Investigation: Transaction analysis and root‑cause identification using JSON payloads, SQL queries, and Grafana logs.
- Bug Triage: Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering.
What you bring
- The Background: 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment.
- Log & Troubleshooting Experience: You have hands‑on experience working with logs. You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue.
- The Tech Foundation: You understand client‑server architecture, REST APIs, and JSON structures.
- Tooling: You are comfortable using Postman to validate requests.
What personal qualities make someone thrive in this team?
- Operational Precision: High attention to detail in technical configurations and logs.
- Proactivity: Self‑driven approach to merchant support and problem‑solving.
- Fast Adaptability: Ability to quickly absorb new technical documentation and workflows.
- Problem‑solving: Strong analytical skills, with the ability to perform root cause analysis and develop clear remediation plans under time constraints.
- The Communicator: You speak and write fluent English (B2/C1), allowing you to communicate complex technical details to international merchants easily. Ukrainian / Russian language skills with the ability to write concise incident reports and present technical findings to non‑technical stakeholders.
- Remains calm under pressure, accountable, detail‑oriented, and committed to continuous learning.
What we offer
- Work remotely as part of an agile, international team that is shaping the future of finance.
- Competitive salary range based on individual experience and contribution.
- Career progression opportunities to advance into senior SRE, product, or engineering roles.
- Impact & ownership. Take a central role in ensuring platform reliability, where accuracy and timeliness are critical.
- Collaborative culture.
- Join a transparent environment that values open dialogue, experimentation, and measurable impact.
Please apply with your CV and a brief note describing a significant incident you led, your technical approach, and the outcome.
Yêu cầu kinh nghiệm
1+ years L2/L3 tech support or senior support experience in fintech/crypto; hands‑on log troubleshooting; understanding of client‑server architecture, REST APIs, JSON; Postman proficiency; fluent English (B2/C1); Ukrainian/Russian skills preferred.