IT Support Engineer (APAC)

Your responsibilities

• Ensure Company users’ systems operate smoothly and in line with regulations.
• Identify, diagnose, and solve problems with the requirements of users of personal computers, computer software and hardware, Internet, and network access issues.
• Manage, operate & support the operation of control systems (CCTVs, alarms system, switchboards, ...).
• Perform maintenance, installation, and troubleshooting for computers, networks, and IT infrastructure.
• Provide end‑user support for the installation and configuration of computer hardware, software, and peripherals.
• Monitor and coordinate timely repair, warranty services, and maintenance of PC equipment with third‑party vendors (Vendor Management).
• Installation, configuration, operation and further development of the group‑wide server landscape.
• Assist in conducting vulnerability scans, applying patches and supporting security audits.
• Regional Daily IT support for users.
• IT infrastructure testing before upgrades and migration.
• Creation and maintenance of systems documentation.
• Participation in group‑wide projects for the Asia Pacific zone.
• Other tasks are assigned by superiors.

Your profile

• Minimum 02 years of relevant work experience is required.
• English is a must (TOEIC or IELTS certificate is a plus), or any Asian language would be an asset.
• Education: Bachelor’s degree (or diploma/certificate) in Computer Science, IT, or related field.
• Certificate: CCNA, MCSA is a plus.
• Knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals.
• Knowledge of firewall and network utilisation (FortiGate, Meraki, Cisco, Aruba, UniFi …).
• System management (Windows server, Office 365...).
• Virtualisation system (VMware vSphere/vCenter, Hyper‑V, Microsoft Cloud Azure).
• Antivirus & Endpoint system (Symantec, Sentinel One, Acronis...).
• Telephone System (Avaya, Grand Stream...).
• Strong problem‑solving skills with attention to detail.
• Ability to work collaboratively in a distributed team environment.
• Independent and communication skills for supporting.
• Adaptability and flexibility.
• Willingness to travel (within the region).

Our staff appreciates

• International: Working in an international atmosphere in a growing and progressive company.
• Benefits: An attractive salary with extra benefits (13th salary, 14 days of annual leave, 24 hours Accident Insurance and Health care insurance (after 01 year of employment)).
• Flexibility: Flexible working hours, including a mobile work option.